AKTUELLES AUS DER BRANCHE

Servicenews: ServiceOcean News

ServiceOcean ist Experte für Erreichbarkeit in Service und Vertrieb.
Nach mehrjähriger Forschung an der Universität St. Gallen (HSG) wurde die innovative Software mit einem starken Consulting entwickelt.

5 Uncomfortable Truths About Healthcare Contact Centers in 2026

A missed call in healthcare is never just a missed call. It is a patient...

The Handover Problem: Why AI Success Is Measured in Its Failures

The AI Handover Problem in Contact Centers: Why AI Success Is Measured in Its Failures

The most important moment in your AI deployment is not when the voicebot resolves a...

The best customer service call is the one that never needs to happen. ServiceOcean CEO Thomas Addison explains how contact centers can redesign customer experience around three strategic pillars.

The Three-Pillar Strategy for Effortless Customer Service

Why Call Volume Management Is Really About Customer Experience DesignBy Thomas Addison, CEO ServiceOcean AG...

SO Ready for AI – How Contact Centers Can Use Artificial Intelligence Effectively

And that brings us to the topic that’s currently on everyone’s mind: artificial intelligence in...

5 Causes of Long Wait Times in Contact Centers and How to Solve Them

Long wait times in contact centers are among the biggest frustration factors for customers. Studies...

AI in Customer Service: Between Hype and Reality

Why Humans in Service Remain Indispensable The world of customer service is changing faster than...

The human-centred path to AI-powered contact centers

Amid the urgent push to create AI-powered contact centers, the defining question isn’t whether contact...