These customers already trust us:

Logo des Unternehmens Zurich Insurance Group
Logo des Unternehmens Debeka
Logo des Unternehmens Sparkasse
Logo des Unternehmens OBI
Logo des Unternehmens CSS
Logo des Unternehmens eon
Logo Bank WIR
Logo des Unternehmens swisscom
Logo des Unternehmens Raiffeisen Schweiz
Logo Basler Kantonalbank
Logo des Unternehmens Medi 24
Logo des Unternehmens Thomann
Logo des Unternehmens Mnet
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Logo des Unternehmens Ulla Popken
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Grafik Serviceheld

Martin Siessegger,
Stadtsparkasse Düsseldorf

In the pilot phase alone, we were already able to improve availability by more than a third. Plus, repeat callers were minimised and call times shortened.

Simple and effective

You, too, can become a service hero

ServiceOcean is your partner for 100% handled calls, successful KPIs and maximum efficiency for service center. Let’s revolutionise customer service together!

Are you looking to increase availability in your call center while boosting your team’s efficiency? Timely scheduled call-backs transform queues into a unique customer experience and increase availability to the desired target value.

Optimise inbound calling

Optimise outbound calling

Up to …

Icon Telefon
100 %
handled calls
Icon Zahnrad
350 %
Icon Euro
85 %
cost reduction
Icon Figur
96 %
impressed employees
Icon Daumen hoch
34 %
greater customer

 That’s how successful our service heroes are

Success stories

Read the success stories of our customers now.
Everybody becomes a service hero here!

Logo Sparkasse Bremen

Success story

Increased availability and cost savings: This is how Sparkasse Bremen AG increases efficiency in inbound telephony.

Read now
Logo Interversicherung

Success story

Inbound calling: 11% more handled calls in the same team and 70% cost reduction.

Read now

Success story

Outbound calling: 40% availability of prospects with 30% less effort.

Read now


The software for inbound call centres
and outbound sales

Grafik Inbound-Callcenter

Inbound calls

Increase the availability of inbound call centres by up to 38%. Queues are transformed into a unique customer experience.

Find out more
Grafik Online-Termine

Online scheduling

Avoid spontaneous calls: Customers can easily book scheduled call-backs online that are timed to the minute.
On websites, in apps, in newsletters, and much more.

Find out more
Grafik Outbound-Telefonie. Mitarbeiter kontaktiert Kunden telefonisch.

Outbound calls

Double your hit rates for outbound campaigns. Sales completion rates are increased through scheduling invitations sent via SMS or e-mail.

Find out more
Die Gründer Thomas Addison und Dr. Alexander Schagen


100 % handled calls. Since 2013.

ServiceOcean revolutionizes caller behavior in waiting line for 100 % handled calls. We are the best partner for the fastes way into the new service world.

I’m excited about ServiceOcean’s revolutionary approach. Customers and companies deserve 100% availability.

Bernd Schopp,
Investor and member of the Board of Directors at ServiceOcean

About ServiceOcean

Careers at ServiceOcean

Become a service hero

Contact our consultants

Let’s revolutionise customer service together.

Grafik Kontaktaufnahme