CALLBACK SOFTWARE
AI contact center software for 100% handled calls
Capacity-based scheduled callbacks for a 50% lower call abandonment rate in your contact center. The perfect Add-on for every phone system & voicebots.
BECOME A SERVICE HERO
AI-based Callback Software
After the ideal hold time, the AI-based Callback Software with enhanced IVR script gives callers options to avoid abandonment or redialing, and uses behavioral science and data analytics to help callers choose the best option.
“During the pilot phase, we were already able to increase handled calls by more than a third.”
Martin Siessegger
Stadtsparkasse Düsseldorf
ServiceOcean provides you with an optimized IVR script. Through A/B testing, we have identified the impact of voice, greeting, wording, and various callback options, and have created a script that statistically results in the fewest abandoned calls.
Callers can schedule up-to-the-minute callbacks at a time of their choosing. Scheduled callbacks are automatically customized to fit the size of your team. The software automatically connects employees with customers at the desired time of the callback. There is no need to reserve agents.
Callers hang up and let the software wait for them. They are then called back at the next possible time based on your team’s capacity.
Giving the caller the option to wait in the queue helps to segment callers and avoid abandoned calls.
Management, customers and agents are all impressed!
booth 758
Meet ServiceOcean at CCW Las Vegas
We’ll be demonstrating the platform live at our booth. Whether you’re managing contact center operations, evaluating new technology, or partnering with centers across the US, we’d love to show you how it works and hear about your specific challenges.
Book your personal appointment here
Achieve up to
38
%
more handled calls
85
%
cost advantage
96
%
satisfaction
50
%
fewer abandoned calls
SUCCESS STORIES
Read about the successes of our Service Heroes
“We now enjoy an enormous economic advantage and have reduced the costs in our Service Centre by 70%.”
Creditreform Hamburg Carsten Jovanovic
“At peak times, we are able to handle over 95% of calls. We would definitely choose ServiceOcean again.”
OBI Susanne Bornemann
“Customers are absolutely thrilled about the scheduled call-backs, which are always on time. Our NPS is significantly higher.”
Groupe Mutuel Dara Krähenbühl
“In the pilot phase alone, we were already able to increase calls handled by more than a third.”
Stadtsparkasse Düsseldorf Martin Siessegger
WATCH NOW
ServiceOcean explained in 90 seconds
Online scheduling
Avoid unplanned calls. Customers can easily book scheduled callbacks online, up to the minute. On websites, in apps, in newsletters, and more.
Inbound calls
Increase the number of handled calls in inbound call centers by up to 38%. The alternative to abandoning a call and redialing.
“With ServiceOcean, we’ve significantly improved our customer service – 11% more handled calls without any additional agents!”
Martin Lutz,
INTER Versicherungen
“Six-digit cost savings, 8% more handled calls and smiling faces in the team!“
Torsten Grabendorff,
Die Sparkasse Bremen AG
“With ServiceOcean software, we were able to fully eliminate overflow, allowing us to reduce our costs by up to 70%.”
Carsten Jovanovic,
Creditreform Hamburg
ABOUT US
We represent 100% handled calls for inbound contact centers
We are your call handling partner and the fastest way to the new service world.
News
Service news from the industry!
The AI Handover Problem in Contact Centers: Why AI Success Is Measured in Its Failures
The Three-Pillar Strategy for Effortless Customer Service
SO Ready for AI – How Contact Centers Can Use Artificial Intelligence Effectively
5 Causes of Long Wait Times in Contact Centers and How to Solve Them
AI in Customer Service: Between Hype and Reality
The human-centred path to AI-powered contact centers
BECOME A SERVICE HERO
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Let’s talk.