These customers already trust us:
In the pilot phase alone, we were already able to improve availability by more than a third. Plus, repeat callers were minimised and call times shortened.
Simple and effective
You, too, can become a service hero
ServiceOcean is your partner for 100% handled calls, successful KPIs and maximum efficiency for service center. Let’s revolutionise customer service together!
Are you looking to increase availability in your call center while boosting your team’s efficiency? Timely scheduled call-backs transform queues into a unique customer experience and increase availability to the desired target value.
Up to …
That’s how successful our service heroes are
Read the success stories of our customers now.
Everybody becomes a service hero here!
Increased availability and cost savings: This is how Sparkasse Bremen AG increases efficiency in inbound telephony.
Inbound calling: 11% more handled calls in the same team and 70% cost reduction.
Outbound calling: 40% availability of prospects with 30% less effort.
The software for inbound call centres
and outbound sales
Increase the availability of inbound call centres by up to 38%. Queues are transformed into a unique customer experience.
Avoid spontaneous calls: Customers can easily book scheduled call-backs online that are timed to the minute.
On websites, in apps, in newsletters, and much more.
Double your hit rates for outbound campaigns. Sales completion rates are increased through scheduling invitations sent via SMS or e-mail.
SIMPLE & ESSENTIAL
100 % handled calls. Since 2013.
ServiceOcean revolutionizes caller behavior in waiting line for 100 % handled calls. We are the best partner for the fastes way into the new service world.
I’m excited about ServiceOcean’s revolutionary approach. Customers and companies deserve 100% availability.
Investor and member of the Board of Directors at ServiceOcean
Become a service hero
Contact our consultants
Let’s revolutionise customer service together.