Software & Consulting

Call centre software for 100% availability

Achieve top KPIs and complete customer satisfaction through call management timed precisely to the minute for service and sales.

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Why ServiceOcean software?

These customers already trust us:

Martin Siessegger,
Stadtsparkasse Düsseldorf

In the pilot phase alone, we were already able to improve availability by more than a third. Plus, repeat callers were minimised and call times shortened.

Simple and effective

You, too, can become a service hero

ServiceOcean is your partner for 100% availability, successful KPIs and maximum efficiency for service and sales. Let’s revolutionise customer service together!

Are you looking to increase availability in your call centre while boosting your team’s efficiency? Timely scheduled call-backs transform queues into a unique customer experience and increase availability to the desired target value.

Are you interested in making your outbound campaigns more efficient and also reaching target customers on the first dialling attempt?
Stop playing phone tag! Scheduling invitations sent via SMS or e-mail increase turnover by up to 15%.
Target customers are available – sales teams are impressed.

Optimise inbound calling

Optimise outbound calling

Up to ..

38 %

more availability for
inbound calls

97 %

higher hit rates for
outbound calls

70 %

cost reduction for
inbound calling

96 %

of employees
are impressed

34 %

greater
customer satisfaction

SOLUTIONS

The software for inbound call centres
and outbound sales

Inbound calls

Increase the availability of inbound call centres by up to 38%. Queues are transformed into a unique customer experience.

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Online scheduling

Avoid spontaneous calls: Customers can easily book scheduled call-backs online that are timed to the minute. On websites, in apps, in newsletters, and much more.

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Outbound calls

Double your hit rates for outbound campaigns. Sales completion rates are increased through scheduling invitations sent via SMS or e-mail.

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Request a demo

Why call centre software?

Die Gründer Thomas Addison und Dr. Alexander Schagen

About Us

Since 2013, ServiceOcean has represented a new level of availability in the digital age.

Innovative software solutions improve KPIs and eliminate queues in service centres, cold calls in sales, and in-person wait times through intelligent scheduling.
The award-winning innovation leader is growing rapidly at its locations in St. Gallen, Switzerland, and Cologne, Germany.

I’m excited about ServiceOcean’s revolutionary approach. Customers and companies deserve 100% availability*.

Bernd Schopp,
Investor and member of the Board of Directors at ServiceOcean

*This quote was translated from german into english.

About ServiceOcean

Careers at ServiceOcean