DIGITAL QUEUE
Call centre software for
100% handled calls
We use behavioural science and data analytics
to optimise costs and handled calls
for phone-based customer service.
BECOME A SERVICE HERO
Digital queue
After the ideal wait time, the digital queue with an optimised IVR script offers callers alternatives to abandoning the call and calling back.
- Scheduled call-backs: Callers can schedule call-backs that are precise to the minute at the time of their choosing. The appointments offered are automatically adapted to the size of your team.
- Virtual queue: Callers hang up and let the software wait for them. They are then called back at the next possible time based on your team’s capacity.
- Option to wait: Giving the caller the option to wait in the queue helps to segment callers and avoid abandoned calls.
Achieve up to
38
%
more handled calls
85
%
cost advantage
96
%
satisfaction
50
%
fewer abandoned calls
SUCCESS STORIES
Read about our service heroes’ successes
“We now enjoy an enormous economic advantage and have reduced the costs in our Service Centre by 70%.”
Creditreform Hamburg Carsten Jovanovic
“At peak times, we are able to handle over 95% of calls. We would definitely choose ServiceOcean again.”
OBI Susanne Bornemann
“Customers are absolutely thrilled about the scheduled call-backs, which are always on time. Our NPS is significantly higher.”
Groupe Mutuel Dara Krähenbühl
“In the pilot phase alone, we were already able to increase calls handled by more than a third.”
Stadtsparkasse Düsseldorf Martin Siessegger
Online scheduling
Avoid spontaneous calls. Customers can easily book scheduled call-backs online that are timed to the minute. On websites, in apps, in newsletters, and much more.
Inbound calls
Increase the number of handled calls at inbound call centres by up to 38%. The alternative to abandoning a call and calling back again.
Outbound calls
Double your contact quota with the alternative to cold calling. Scheduling invitations and timely call-backs double your hit rates with significantly improved conversations.
“With ServiceOcean, we’ve significantly improved our customer service – 11% more handled calls without any additional employees!”
Martin Lutz,
INTER Versicherungen
“Six-digit cost savings, 8% more handled calls and smiling faces in the team!“
Torsten Grabendorff,
Die Sparkasse Bremen AG
“With ServiceOcean software, we were able to fully eliminate overflow, allowing us to reduce our costs by up to 70%.”
Carsten Jovanovic,
Creditreform Hamburg
ABOUT US
We represent 100% handled calls for inbound service centres
We are your partner for call handling and the quickest path to the new world of service.
BECOME A SERVICE HERO
Contact form
Together, we transform
“service deserts” into oceans.
Svenja Raschka
Head of Sales
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