Callback
Callback
Simple and effective
You, too, can become a service hero
ServiceOcean is your partner for 100% availability, successful KPIs and maximum efficiency for service and sales. Let’s revolutionise customer service together!
Are you looking to increase availability in your call centre while boosting your team’s efficiency? Timely scheduled call-backs transform queues into a unique customer experience and increase availability to the desired target value.
Are you interested in making your outbound campaigns more efficient and also reaching target customers on the first dialling attempt?
Stop playing phone tag! Scheduling invitations sent via SMS or e-mail increase turnover by up to 15%.
Target customers are available – sales teams are impressed.
Up to ..
inbound calls
outbound calls
inbound calling
are impressed
customer satisfaction
SOLUTIONS
The software for inbound call centres
and outbound sales
Inbound calls
Increase the availability of inbound call centres by up to 38%. Queues are transformed into a unique customer experience.
Online scheduling
Avoid spontaneous calls: Customers can easily book scheduled call-backs online that are timed to the minute. On websites, in apps, in newsletters, and much more.
Outbound calls
Double your hit rates for outbound campaigns. Sales completion rates are increased through scheduling invitations sent via SMS or e-mail.
About Us
Since 2013, ServiceOcean has represented a new level of availability in the digital age.
Innovative software solutions improve KPIs and eliminate queues in service centres, cold calls in sales, and in-person wait times through intelligent scheduling.
The award-winning innovation leader is growing rapidly at its locations in St. Gallen, Switzerland, and Cologne, Germany.
I’m excited about ServiceOcean’s revolutionary approach. Customers and companies deserve 100% availability*.
Bernd Schopp,
Investor and member of the Board of Directors at ServiceOcean
*This quote was translated from german into english.
Become a service hero
Contact our consultants
Let’s revolutionise customer service together.
