SO Callback
The right solution for your industry
Whether insurance, healtcare, banking, utilities, or e-commerce — together we create the wow effect in customer service. Using behavioral science and data analytics, we reduce abandoned calls and optimize cost and handled calls in phone-based customer service.
Companies across every industry trust ServiceOcean as an innovative partner
SO Callback is used across a wide range of industries, from regional market leaders to global enterprises.
Our tailored solution creates the wow effect in customer service, increases revenue, optimizes cost, and improves satisfaction for both your customers and your team.
See for yourself: our deep expertise spans insurance & health plans, banking & financial services, healthcare, and e-commerce & retail.
INDUSTRY SOLUTIONS
The contact center software solution for your customer service
Solution for banking & credit unions
With top-tier customer service and state-of-the-art technology, banks and credit unions stand out from the competition.
Solution for insurance
With the support of ServiceOcean’s software, insurance companies set new standards and achieve outstanding value within just a few days.
Solution for healthcare
From patient scheduling to insurance questions, healthcare contact centers can’t afford a busy signal. ServiceOcean reduces call abandonment and wait times, so every patient reaches a caring human voice.
Solution for e-commerce
Outstanding customer service is the key for e-commerce companies to strengthen customer loyalty and stand out from the competition. With our support, you benefit in exceptional ways.
„With ServiceOcean, we’ve made a significant leap forward in customer service — 11% more handled calls without adding staff!“
Martin Lutz,
INTER Versicherungsgruppe
„Six-figure cost savings, 8% more handled calls, and happy faces across the team!“
Torsten Grabendorff,
Die Sparkasse Bremen AG
„By using ServiceOcean’s software, we were able to eliminate overflow calls entirely and cut costs by up to 70%.“
Carsten Jovanovic,
Creditreform Hamburg
Achieve up to
38
%
more handled calls
85
%
cost advantage
96
%
satisfaction
50
%
fewer abandoned calls
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