Success story
ServiceOcean and Groupe Mutuel
Groupe Mutuel achieved a significantly higher Net Promoter Score than the benchmark. Read the full success story.
Success Story
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Find out how to optimize the cost of handling calls in customer service.
SOFTWARE AS A SERVICE
ServiceOcean
Since 2013, ServiceOcean has represented 100% of calls handled for inbound service centres. SO Callback use behavioral science and optimized IVR scripts to offer alternatives before callers abandon calls and call again. Callers can choose between scheduled call-backs, virtual queueing, or the option to wait in a traditional queue. In this way, the software (SaaS) reduces the cost of call handling by up to 85% while at the same time immediately boosting KPIs and markedly increasing customer and employee satisfaction.