{"id":8574,"date":"2024-11-21T12:24:14","date_gmt":"2024-11-21T11:24:14","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=8574"},"modified":"2026-04-22T14:53:03","modified_gmt":"2026-04-22T12:53:03","slug":"ebook-ai-call-center-software-for-100-handled-calls","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/ebook-ai-call-center-software-for-100-handled-calls\/","title":{"rendered":"ebook | AI call center software for 100% handled calls"},"content":{"rendered":"\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/banner-two-col--><div id=\"banner-two-col-blockstudio-fb4b3f298c43\" class=\"banner-two-col with_slider big_right_image\">\n        <div class=\"inner\">\n        <div class=\"text\">\n            <div class=\"text_inner\">\n                <div>\n\n<p class=\"is-style-subhead has-large-font-size wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>EBOOK<\/strong><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">AI contact center software for 100% handled calls<\/h1>\n\n\n\n<p class=\"has-text-align-left is-style-mediumtext wp-block-paragraph\">We use artificial intelligence and behavioral science to optimise costs and handled calls for phone-based customer service. <\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"#download-formular\">Download now<\/a><\/p>\n\n<\/div>\n            <\/div>\n        <\/div>\n                    <div class=\"banner_image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"449\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/11\/bildschirmfoto-2025-11-12-um-14.54.58-1-e1762960669621.png\" class=\"attachment-full size-full\" alt=\"product broschure serviceocean\">            <\/div>\n            <\/div>\n\n\n        <!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n    \n\n\n                        <div class=\"floating-bg floating-bg-light\"><\/div>\n                <!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-77d857056b3a\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"small\">\n    <div class=\"inner\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">ebook<\/mark><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"download-formular\">Download now<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Find out how you can improve accessibility and availability with the same number of employees.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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gfield--no-description field_description_below field_validation_below gfield_visibility_visible\">Your privacy is important to us. The information you share helps us keep in touch with you about ServiceOcean&rsquo;s content, products, and services that might be relevant. You can choose to stop receiving these updates whenever you want. Our full policy is available here: <a href=\"https:\/\/www.serviceocean.com\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>\n\n<\/div><\/div><\/div>\n        <div class=\"gform-footer gform_footer top_label\"> <button type=\"submit\" id=\"gform_submit_button_22\" class=\"gform_button button\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\">Download now<\/button> \n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_submission_method\" data-js=\"gform_submission_method_22\" value=\"postback\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_theme\" data-js=\"gform_theme_22\" id=\"gform_theme_22\" value=\"gravity-theme\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_style_settings\" data-js=\"gform_style_settings_22\" id=\"gform_style_settings_22\" value='{\"inputPrimaryColor\":\"#204ce5\"}'>\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"is_submit_22\" value=\"1\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_submit\" value=\"22\">\n            \n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_currency\" data-currency=\"EUR\" value=\"MjfY3VVl2M26U0JBxg1P7iv7qyqHDW9Mf9YriU1fHND9MSbqo4MGxp+PguxMQ0npwdcq70Odbf\/2LyU6pbCGKzFBRqoFXOhgBz1\/zRof\/JoAgA4=\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_unique_id\" value=\"\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"state_22\" value=\"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\">\n            <input type=\"hidden\" autocomplete=\"off\" class=\"gform_hidden\" name=\"gform_target_page_number_22\" id=\"gform_target_page_number_22\" value=\"0\">\n            <input type=\"hidden\" autocomplete=\"off\" class=\"gform_hidden\" name=\"gform_source_page_number_22\" id=\"gform_source_page_number_22\" value=\"1\">\n            <input type=\"hidden\" name=\"gform_field_values\" value=\"\">\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-e144a122d144\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-reduced\" data-margin-before=\"default\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">SOFTWARE AS A SERVICE<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">ServiceOcean<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\">Since 2013, ServiceOcean has represented 100% of calls handled for inbound service centres. SO Callback use behavioural science and optimised IVR scripts to offer alternatives before callers abandon calls and call again. Callers can choose between scheduled call-backs, virtual queueing, or the option to wait in a traditional queue. In this way, the software (SaaS) reduces the cost of call handling by up to 85% while at the same time immediately boosting KPIs and markedly increasing customer and employee satisfaction.<\/p>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"has-text-align-center is-style-mediumtext has-color-main-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"text-decoration:underline\"><a href=\"https:\/\/www.serviceocean.com\/impressum\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Company details<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"has-text-align-center is-style-mediumtext has-color-main-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"text-decoration:underline\"><a href=\"https:\/\/www.serviceocean.com\/datenschutz\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data policy<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p><strong>So gelangst Du zu Deiner kostenlosen Case Study:<\/strong><\/p>\n<p>1. F\u00fclle das Formular aus und klicke auf\u00a0<strong>\u201e<\/strong>Jetzt herunterladen<strong>\u201c<\/strong>.<br \/>2. Schaue in Deine Mail und best\u00e4tige Deine E-Mail-Adresse.<br \/>3. Du bekommst von uns eine E-Mail mit dem Download-Link.<br \/>4. Besuche die Download-Seite und lade Dir die Case Study herunter.<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-landingpage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8574","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>ebook | AI call center software for 100% handled calls - ServiceOcean AG<\/title>\n<meta name=\"description\" content=\"Find out how you can improve accessibility and availability with the same number of employees.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.serviceocean.com\/en\/ebook-ai-call-center-software-for-100-handled-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI call center software\" \/>\n<meta property=\"og:description\" content=\"Find out how you can improve accessibility and availability with the same number of employees.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.serviceocean.com\/en\/ebook-ai-call-center-software-for-100-handled-calls\/\" \/>\n<meta property=\"og:site_name\" content=\"ServiceOcean AG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-22T12:53:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>","yoast_head_json":{"title":"ebook | AI call center software for 100% handled calls - 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