{"id":7713,"date":"2024-08-16T14:01:58","date_gmt":"2024-08-16T12:01:58","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=7713"},"modified":"2026-08-10T10:35:04","modified_gmt":"2026-08-10T08:35:04","slug":"why-choose-serviceocean-3","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/why-choose-serviceocean-3\/","title":{"rendered":"Why choose ServiceOcean?"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-0ba574816538\" class=\"banner with_slider\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>DIGITAL QUEUE<\/strong><\/mark><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Why choose ServiceOcean? Because callers abandon calls when they&rsquo;re forced to wait.<\/strong><\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">We use behavioural science and data analytics to prevent abandoned calls and optimise costs and handled calls for phone-based customer service.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-0ba574816538\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-0ba574816538\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-0ba574816538\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/raster_dark.svg\"><\/div>\n\n    <script>\n        function initVivus() {\n                            if (window.innerWidth >= 501) {\n                    new Vivus('bold_wave_banner-blockstudio-0ba574816538', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/bold_light_wave.svg',\n                        duration: 500,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n\n                    new Vivus('medium_wave_banner-blockstudio-0ba574816538', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/medium_light_wave.svg',\n                        duration: 400,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n                }\n                    }\n    <\/script>\n<!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n\t\t\t<div class=\"floating_circle\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"achterbahn-vergleich\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-5ef2890ef937\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"301\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/inbound-illustration.svg\" class=\"attachment-500x500 size-500x500\" alt=\"Inbound-Telefonie\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">In a normal queue, callers abandon calls after 60 seconds on average and call back an average of five times. Abandoned and repeat calls drag down KPIs and increase costs.<\/mark><\/strong><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading\"><strong><strong>Prevent call abandonment<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Picture an amusement park: No one waiting in line for a roller coaster would give up their spot just to go straight to the back of the line again. Abandoning your place in the line just to start again from the beginning is the worst decision for everyone involved. No one gets out of line for a roller coaster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The digital queue offers callers an optimised script while they wait and effectively prevents abandonment and repeat calls. Behavioural science and data analytics enable callers to choose better alternatives to abandoning calls.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"digitale-warteschleife\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"wp-block-heading\"><strong><strong>Digital queue<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With its digital queue, ServiceOcean offers a modern alternative to traditional queueing in existing phone and ACD systems.<br>After the optimal wait time as determined by ServiceOcean, service centers automatically transfer calls from the current queue to the digital queue.<br>No IT interface is required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong><strong>The digital queue offers callers innovative alternatives to abandoning calls and calling back through an optimised IVR script:<\/strong><\/strong><\/mark><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>The majority of callers will schedule timed call-backs that are precise to the minute.<\/strong><br><strong>The available slots are automatically adapted to the size of the team and calls are always placed on time.<\/strong><\/mark><\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Other callers will choose the virtual queue and let the software do the waiting for them.<br>They are then called back at the next possible time based on your team\u2019s capacity.<\/mark><\/strong><\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Some callers prefer to wait in the queue.<\/strong><br><strong>These callers will happily choose this option, while the other alternatives effectively prevent abandoned and repeat calls.<\/strong><\/mark><\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"behavioral-science-im-kundenservice\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n<!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-73100a4d9d3e\" class=\"text_image_radius_bg round_light_green\">\n\t<div class=\"inner_section \">\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Behavioural science in customer service<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The quickest path to the new world of service is a combination of behavioural science and data analytics. ServiceOcean has worked for years with prestigious universities to analyse and optimise caller behaviour in queues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When exactly do callers abandon calls and can digital queueing change this behaviour?<\/li>\n\n\n\n<li>How do voices, entire sentences and individual words influence caller behaviour?<\/li>\n\n\n\n<li>When should call-back options be offered, how many should you offer, and how quickly should this call take place?<\/li>\n<\/ul>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"data-analytics-in-der-warteschleife\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n<!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-26f20efbdbdb\" class=\"text_image_radius_bg round_light_blue radius_right\">\n\t<div class=\"inner_section \">\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Data analytics in the queue<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceOcean answers questions about caller behaviour in the queue professionally with statistical methods and multiple regression analyses. The company&rsquo;s findings on optimal IVR scripts are then integrated into our data analytics with benchmarking:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which IVR script is optimal for your queue and your callers in order to prevent abandoned calls?<\/li>\n\n\n\n<li>What success factors do different customer service queues have in common?<\/li>\n\n\n\n<li>What are the differences between service centres, companies, industries, languages and countries?&nbsp;<\/li>\n<\/ul>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"ab-test-in-der-warteschleife\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n<!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-add6f8386909\" class=\"text_image_radius_bg round_light_green\">\n\t<div class=\"inner_section \">\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A\/B testing in the queue<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">What do your callers really want to hear in the queue? Our fully automated A\/B testing is at the heart of the digital queue and ensures that caller behaviour is correct analysed. Digital queueing distributes calls to different IVR scripts at one-second intervals while at the same time evaluating caller behaviour with the fewest abandoned calls:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which IVR script guarantees the lowest number of abandoned calls in your service center?<\/li>\n\n\n\n<li>Which commonly used standard wording should you avoid at all costs?<\/li>\n\n\n\n<li>How much do optimised scripts in the queue increase your number of calls handled?<\/li>\n<\/ul>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"aufleger-zurueckgewinnen\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"large\">\n    <div class=\"inner\">\n        <div>\n\n<h3 class=\"wp-block-heading\"><strong>Win back abandoned calls<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Even with optimised IVR scripts, some callers will still abandon the call. It&rsquo;s important to win these callers back in order to prevent repeat calls. The digital queue identifies all callers who abandon their calls, automatically calls them back and offers them options to quickly connect with a customer service representative. Win back callers who have abandoned their calls before they call again and reduce your overall percentage of calls handled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And what should you avoid at all costs when a caller abandons a call and then calls back anyway? Repeating the same IVR script. The digital queue identifies repeat calls and offers the caller a personalised IVR script to connect them with a customer service representative as quickly as possible.<\/p>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-1466efbf1175\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"extra-large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SERVICEOCEAN PORTAL<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your KPIs at a glance<\/strong><\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Benefit from informative KPIs and consulting and become a service hero.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-ad53b651c91d\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"294\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/dashboard-1-e1707917398760.png\" class=\"attachment-500x500 size-500x500\" alt=\"Dashboard ServiceOcean\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/dashboard-1-e1707917398760.png 2049w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/dashboard-1-e1707917398760-800x470.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/dashboard-1-e1707917398760-1024x602.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/dashboard-1-e1707917398760-768x452.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/dashboard-1-e1707917398760-1536x903.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-28d10be7720a\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"medium\" data-margin-after=\"medium\">\n    <div class=\"inner\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/contact-section-so--><div id=\"contact_section-blockstudio-403546196e49\" class=\"contact_section hide-block\">\n\t<div class=\"left_section\">\n\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact form<\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Together, we transform<\/mark><\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">&ldquo;service deserts&rdquo; into oceans.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>Svenja Raschka<\/strong><br>Head of Sales<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"image_section\">\n\t\t\t\t<!-- <div class=\"image_container\" style=\"--bg-image: url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png');\"> -->\n\t\t\t\t<div class=\"image_container\" style=\"--bg-image: url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png');\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"1020\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png\" class=\"attachment-full size-full\" alt=\"Kreisbild Svenja Raschka\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png 832w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x-653x800.png 653w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x-768x942.png 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\">\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"right_section\">\n\t\t<div id=\"so-contactform\"><\/div>\t<\/div>\n<\/div><\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/contact-section--><div id=\"contact_section-blockstudio-a37b97ecbf9d\" class=\"contact_section\">\n<div class=\"left_section\">\n<div class=\"content_section\">\n\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact form<\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Together, we transform<\/mark><\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">&ldquo;service deserts&rdquo; into oceans.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>Svenja Raschka<\/strong><br>Head of Sales<\/mark><\/p>\n\n<\/div>\n\t<\/div>\n\t\t\t<div class=\"image_section\">\n\t\t<!-- <div class=\"image_container\" style=\"--bg-image: url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png');\"> -->\n\t\t<div class=\"image_container\" style=\"--bg-image: url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png');\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"1020\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png\" class=\"attachment-full size-full\" alt=\"Bild Svenja Raschka im Kreis\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x.png 832w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x-653x800.png 653w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/svenjas-2x-768x942.png 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\">\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<div class=\"right_section\">\n\n                <div class=\"gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework kontakt_wrapper\" data-form-theme=\"gravity-theme\" data-form-index=\"0\" id=\"gform_wrapper_9\"><div id=\"gf_9\" class=\"gform_anchor\" tabindex=\"-1\"><\/div>\n                        <div class=\"gform_heading\">\n\t\t\t\t\t\t\t<p class=\"gform_required_legend\">&#8220;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&#8221; indicates required fields<\/p>\n                        <\/div><form method=\"post\" enctype=\"multipart\/form-data\" target=\"gform_ajax_frame_9\" id=\"gform_9\" class=\"kontakt\" action=\"\/en\/wp-json\/wp\/v2\/pages\/7713#gf_9\" data-formid=\"9\" novalidate>\n                        <div class=\"gform-body gform_body\"><div id=\"gform_fields_9\" class=\"gform_fields top_label form_sublabel_below description_below validation_below\"><div id=\"field_9_15\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_15\"><span class=\"gform-field-label__text\">Phone<\/span><\/label><div class=\"ginput_container\"><input name=\"input_15\" id=\"input_9_15\" type=\"text\" value=\"\" autocomplete=\"new-password\"><\/div><div class=\"gfield_description\" id=\"gfield_description_9_15\">This field is for validation purposes and should be left unchanged.<\/div><\/div><fieldset id=\"field_9_11\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"><legend class=\"gfield_label gform-field-label\"><span class=\"gform-field-label__text\">Title<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class=\"ginput_container ginput_container_radio\"><div class=\"gfield_radio\" id=\"input_9_11\">\n\t\t\t<div class=\"gchoice gchoice_9_11_0\">\n\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_11\" type=\"radio\" value=\"Mr.\" id=\"choice_9_11_0\" onchange=\"gformToggleRadioOther( this )\">\n\t\t\t\t\t<label for=\"choice_9_11_0\" id=\"label_9_11_0\" class=\"gform-field-label gform-field-label--type-inline\">Mr.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class=\"gchoice gchoice_9_11_1\">\n\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_11\" type=\"radio\" value=\"Mrs.\" id=\"choice_9_11_1\" onchange=\"gformToggleRadioOther( this )\">\n\t\t\t\t\t<label for=\"choice_9_11_1\" id=\"label_9_11_1\" class=\"gform-field-label gform-field-label--type-inline\">Mrs.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class=\"gchoice gchoice_9_11_2\">\n\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_11\" type=\"radio\" value=\"Diverse\" id=\"choice_9_11_2\" onchange=\"gformToggleRadioOther( this )\">\n\t\t\t\t\t<label for=\"choice_9_11_2\" id=\"label_9_11_2\" class=\"gform-field-label gform-field-label--type-inline\">Diverse<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_9_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_7\"><span class=\"gform-field-label__text\">First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_text\"><input name=\"input_7\" id=\"input_9_7\" type=\"text\" value=\"\" class=\"large\" placeholder=\"First Name*\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_9_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_8\"><span class=\"gform-field-label__text\">Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_text\"><input name=\"input_8\" id=\"input_9_8\" type=\"text\" value=\"\" class=\"large\" placeholder=\"Last Name*\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_9_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_4\"><span class=\"gform-field-label__text\">E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_email\">\n                            <input name=\"input_4\" id=\"input_9_4\" type=\"email\" value=\"\" class=\"large\" placeholder=\"Email*\" aria-required=\"true\" aria-invalid=\"false\">\n                        <\/div><\/div><div id=\"field_9_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_10\"><span class=\"gform-field-label__text\">Phone Number<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_phone\"><input name=\"input_10\" id=\"input_9_10\" type=\"tel\" value=\"\" class=\"large\" placeholder=\"Phone Number*\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_9_12\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_12\"><span class=\"gform-field-label__text\">Company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_text\"><input name=\"input_12\" id=\"input_9_12\" type=\"text\" value=\"\" class=\"large\" placeholder=\"Company*\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_9_14\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_9_14\"><span class=\"gform-field-label__text\">Country<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_text\"><input name=\"input_14\" id=\"input_9_14\" type=\"text\" value=\"\" class=\"large\" placeholder=\"Country*\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_9_3\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below 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class=\"gfield_description gfield_consent_description\" id=\"gfield_consent_description_9_5\"><div class=\"gfield_consent_description_text gform-theme__no-reset--children\" tabindex=\"0\">I agree that my data will be recorded and that I will receive current information, tips and offers from ServiceOcean by e-mail. 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