{"id":6688,"date":"2024-01-30T08:38:31","date_gmt":"2024-01-30T07:38:31","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=6688"},"modified":"2026-09-07T11:15:19","modified_gmt":"2026-09-07T09:15:19","slug":"downloads","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/downloads\/","title":{"rendered":"Downloads"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-f6c22db4412d\" class=\"banner\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">AI CALLBACK SOFTWARE<\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Media<\/h1>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-f6c22db4412d\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-f6c22db4412d\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-f6c22db4412d\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/raster_dark.svg\"><\/div>\n\n    <script>\n        function initVivus() {\n                            if (window.innerWidth >= 501) {\n                    new Vivus('bold_wave_banner-blockstudio-f6c22db4412d', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/bold_light_wave.svg',\n                        duration: 500,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n\n                    new Vivus('medium_wave_banner-blockstudio-f6c22db4412d', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/medium_light_wave.svg',\n                        duration: 400,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n                }\n                    }\n    <\/script>\n<!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n\t\t\t<div class=\"floating_circle\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-e54e712ef4b1\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"medium\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SO Agent and SO Callback Brochure<\/strong><\/h3>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\">SO Agent and SO Callback connect customers, AI agents, and employees seamlessly. Simple. Fast. Risk-free.<\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/success-story-serviceocean-and-sparkasse\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download Success Story<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-8260d935e056\" class=\"text_image_radius_bg round_light_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-agent-so-callback-cover.png\" class=\"attachment-500x500 size-500x500\" alt=\"SO Agent SO Callback Brochure Cover\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-agent-so-callback-cover.png 1920w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-agent-so-callback-cover-800x450.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-agent-so-callback-cover-1024x576.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-agent-so-callback-cover-768x432.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-agent-so-callback-cover-1536x864.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-9d742130607b\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"medium\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>SO Callback Brochure<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\">E book for service heroes. ServiceOcean contact center software for 100% handled calls.<\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/ebook-ai-call-center-software-for-100-handled-calls\/?preview=true#download-formular\" target=\"_blank\" rel=\"noreferrer noopener\">Download now<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-54b2ee7f3371\" class=\"text_image_radius_bg round_light_blue radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-callback-brochure-cover.png\" class=\"attachment-500x500 size-500x500\" alt=\"SO Callback Brochure Cover\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-callback-brochure-cover.png 1920w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-callback-brochure-cover-800x450.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-callback-brochure-cover-1024x576.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-callback-brochure-cover-768x432.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/09\/so-callback-brochure-cover-1536x864.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-de157cdd8bf2\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"medium\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Success Story Groupe Mutuel and ServiceOcean<\/strong><\/h3>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\">Groupe Mutuel achieved a significantly higher Net Promoter Score than the benchmark. Read the full success story here.<\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/success-story-serviceocean-and-groupe-mutuel\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download Success Story<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-19857ef13841\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"354\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"Success Story | ServiceOcean and Groupe Mutuel\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-1536x1086.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-5726083b8080\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"medium\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Success Story Sparkassen and ServiceOcean<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\">How Sparkasse Bremen improved cost savings in a six-figure-range and Stadtsparkasse D\u00fcsseldorf increased handled calls by over 30%. <\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/success-story-serviceocean-and-sparkasse\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download Success Story<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-3f3da22f32c5\" class=\"text_image_radius_bg round_light_blue radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"354\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen.png\" class=\"attachment-500x500 size-500x500\" alt=\"Success Story | ServiceOcean and Sparkasse\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-1536x1086.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-a6e212aebb70\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"medium\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Ultimate Guide<\/strong><\/h3>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\">The Ultimate Guide to Reducing Call Abandonment and Boosting Handled Calls. Read the full Guide here.<\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/guide-the-ultimate-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download Guide<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-48355e17d8be\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"354\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/the-ultimate-guide-en.png\" class=\"attachment-500x500 size-500x500\" alt=\"The Ultimate Guide Customer Service\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/the-ultimate-guide-en.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/the-ultimate-guide-en-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/the-ultimate-guide-en-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/the-ultimate-guide-en-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/the-ultimate-guide-en-1536x1086.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6688","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Downloads - ServiceOcean AG<\/title>\n<meta name=\"description\" content=\"Download E book for service heroes. 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