{"id":6540,"date":"2024-01-09T14:26:39","date_gmt":"2024-01-09T13:26:39","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=6540"},"modified":"2026-09-25T11:47:03","modified_gmt":"2026-09-25T09:47:03","slug":"inbound-calls","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/inbound-calls\/","title":{"rendered":"Inbound calls"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-2e330ba1d91e\" class=\"banner with_slider\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">AI-BASED CALLBACK SOFTWARE<\/mark><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>100% handled calls for inbound call centers<\/strong><\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Behavioral science and data analytics prevent abandonment through optimized IVR scripts and capacity-based scheduled callbacks<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/callcenter-software\/why-choose-serviceocean\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-2e330ba1d91e\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-2e330ba1d91e\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-2e330ba1d91e\"><img loading=\"eager\" fetchpriority=\"high\" 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src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-8045559377ca\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>ALTERNATIVES TO CALL ABANDONMENT<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>AI-based Callback Software<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">After the ideal hold time, the callback software with enhanced IVR script gives callers options to avoid abandonment or redialing, and uses behavioral science and data analytics to help callers choose the best option. <\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-97264c68bf3f\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/martin-siessegger-stadtsparkasse-duesseldorf.png\" class=\"attachment-500x500 size-500x500\" alt=\"Bild Martin Siessegger von der Stadtsparkasse D&uuml;sseldorf\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&ldquo;During the pilot phase, we were already able to increase handled calls by more than a third.&rdquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Martin Siessegger<\/mark><\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Stadtsparkasse D&uuml;sseldorf<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-fe69f6162619\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-3955f94d80476ac3c56b2c72c0.68068443 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-3955f94d80476ac3c56b2c72c0.68068443\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-3955f94d80476ac3c56b2c72c0.68068443\"> <img loading=\"lazy\" decoding=\"async\" width=\"15\" height=\"21\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-media-microphone-2.svg\" class=\"attachment-40x40 size-40x40\" alt=\"Icon blau media microphone\">New IVR script<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">ServiceOcean provides you with an optimized IVR script. Through A\/B testing, we have identified the impact of voice, greeting, wording, and various callback options, and have created a script that statistically results in the fewest abandoned calls.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-61017b02524b6ac3c56b2eb879.66021294 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-61017b02524b6ac3c56b2eb879.66021294\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-61017b02524b6ac3c56b2eb879.66021294\"> <img loading=\"lazy\" decoding=\"async\" width=\"22\" height=\"20\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-actions-calendar.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau kalendereintrag\">Scheduled callback<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Callers can schedule up-to-the-minute callbacks at a time of their choosing. Scheduled callbacks are automatically customized to fit the size of your team. The software automatically connects employees with customers at the desired time of the callback. There is no need to reserve agents. AI-based capacity planning for callbacks included.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-12ea47a486e66ac3c56b327641.54152329 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-12ea47a486e66ac3c56b327641.54152329\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-12ea47a486e66ac3c56b327641.54152329\"> <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"24\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-users-time.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau nutzer mit uhr\">Virtual Wait \/ Courtesy Callback<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Callers hang up and let the software wait for them. They are then called back at the next possible time based on your team&#8217;s capacity.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-0a7dab4c36326ac3c56b349902.30472576 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-0a7dab4c36326ac3c56b349902.30472576\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-0a7dab4c36326ac3c56b349902.30472576\"> <img loading=\"lazy\" decoding=\"async\" width=\"22\" height=\"23\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-contact-phone-time.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau Telefonh&ouml;rer und zeit\">Option to Wait<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Giving the caller the option to wait in the queue helps to segment callers and avoid abandoned calls.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">The ServiceOcean AI automatically manages appointment scheduling based on real-time KPIs.<\/mark><\/strong><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/callcenter-software\/why-choose-serviceocean\/\" target=\"_blank\" rel=\"noreferrer noopener\">Why choose ServiceOcean?<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"#online-scheduling\">Learn more about online scheduling<\/a><\/p>\n<\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-0e46be8c6b99\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"extra-large\">\n    <div class=\"inner\">\n        <div>\n<!--blockstudio\/blockstudio\/pxprojectcounter--><div id=\"px-counter-blockstudio-972c63402530\" class=\"px-counter\" data-bg=\"default\">\n            <h5 class=\"title\">\n                Achieve up to        <\/h5>\n            <div class=\"px-counter-inner\">\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"38\">\n                        38                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        more handled calls                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"85\">\n                        85                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        cost advantage                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"96\">\n                        96                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        satisfaction                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"50\">\n                        50                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        fewer abandoned calls                    <\/p>\n                \n            <\/div>\n            <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>CALLBACK \u2260 CALLBACK<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4x more Callbacks that actually happen<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-regular has-medium-font-size\"><table class=\"has-color-main-color has-text-color has-link-color has-fixed-layout\"><thead><tr><th><strong>Standard Callback<\/strong><\/th><th><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SO Callback<\/strong><\/mark><\/th><\/tr><\/thead><tbody><tr><td>30% booking rate due to fewer options and uncertainty<\/td><td><strong><strong>80% booking rate of<\/strong> <strong>scheduled<\/strong> <strong>callbacks<\/strong><\/strong><\/td><\/tr><tr><td>60% successful callbacks<\/td><td><strong><strong>96%<\/strong> <strong>successful<\/strong> <strong>callbacks<\/strong><\/strong><\/td><\/tr><tr><td>5% FTE savings<\/td><td><strong><strong>15% FTE<\/strong> <strong>savings<\/strong><\/strong><\/td><\/tr><tr><td>Callback is placed by the next available agent, no exact time<\/td><td><strong><strong>Scheduled<\/strong> <strong>to the<\/strong> <strong>minute,<\/strong> <strong>aligned<\/strong> <strong>with<\/strong> <strong>agent<\/strong> <strong>capacity<\/strong><\/strong><\/td><\/tr><tr><td>No callback confirmation<\/td><td><strong><strong>Confirmation<\/strong> <strong>and<\/strong> <strong>reminder<\/strong> <strong>SMS<\/strong><\/strong><\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">*based on a real business case<\/figcaption><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-31508b81ab78\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Simple integration with minimal effort<\/strong><\/h3>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\">Integration takes only two days.<br>The software requires no IT interface and works with any phone system and ACD.<\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/so-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-number-radius-bg-->\n<div id=\"text_number_radius_bg-blockstudio-ffa609903d83\" class=\"text_number_radius_bg round_light_green radius_right\">\n\t<div class=\"inner_section\">\n\t\t\t\t\t\t\t<p class=\"number_section\">2<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"text_section\">day integration<\/p>\n\t\t\t\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"online-scheduling\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"extra-large\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>REDUCE unplanned CALLS<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Software for online scheduling<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>ServiceOcean&#8217;s online scheduling eliminates unplanned calls in call centers and permanently reduces call volume.<\/strong><\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-660c50a5105d\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns are-vertically-aligned-center is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-86a303525aea\" class=\"text_image_radius_bg round_light_blue radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/03\/torsten-grabendorff.png\" class=\"attachment-500x500 size-500x500\" alt=\"Bild von Torsten Grabendorff von der Sparkasse Bremen\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">&ldquo;Online scheduling is the hidden champion. 15% to 20% of scheduled callbacks are booked online.&rdquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>Torsten Grabendorff<\/strong><br>Die Sparkasse Bremen<\/mark> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">AG<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading is-style-default\"><strong>Offer scheduled callbacks online<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">When customers search for the service hotline online, they can easily schedule an immediate or later call via the website, app, newsletter, or chatbot. At the scheduled time, the software connects an agent to the customer.<br>Synchronization with the inbound software occurs in real time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceOcean provides customers with the online form in their corporate design. The form can then be easily integrated via a link.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>The result<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceOcean&#8217;s software digitizes customer service and creates an efficient customer journey that allows calls to be scheduled and planned.<br>Online scheduling is the perfect complement to inbound calls.<\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request informational material<\/a><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-dedfbea0eee7\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"extra-large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SERVICEOCEAN PORTAL<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your KPIs at a glance<\/strong><\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Benefit from meaningful KPIs, automated data analysis, intelligent insights, and a new dashboard.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-5ba5782bde5c\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"267\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png 1252w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-800x427.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-1024x546.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-768x410.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"alle-funktionen\" class=\"fl  px-frame-layout\" data-frame=\"imagecover\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" style=\"background:url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/group-935.jpg');\">\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\">SOFTWARE FOR INBOUND CALLING<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Product features<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-ccafb6e9595e\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Dashboard &amp; Reporting<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-21013c14874a\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Speech recognition<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-434e1e4bef8f\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Customer notifications &amp; call reminders<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-ce588c425128\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Skill-based routing<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-e7d895b3a6ba\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Real-time synchronization<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-49b0b50c12b1\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Text to Speech<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-d8c99b4bc5c9\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Satisfaction surveys (NPS)<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-475b929ace23\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Simple bot connection<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-874537764268\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"small\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Contact Form<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Let&#8217;s talk.<\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-3-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-3-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework kontakt_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_37' style='display:none'><div id='gf_37' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_37' id='gform_37' class='kontakt' action='\/en\/wp-json\/wp\/v2\/pages\/6540#gf_37' data-formid='37' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_37' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_37_32\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_32'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='ginput_container'><input name='input_32' id='input_37_32' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_37_32'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_37_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_16'><span class='gform-field-label__text'>Anrede<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_37_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Title*<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Diverse' >Diverse<\/option><\/select><\/div><\/div><div id=\"field_37_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_7'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_37_7' type='text' value='' class='large'    placeholder='First Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_8'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_37_8' type='text' value='' class='large'    placeholder='Last Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_4'><span class='gform-field-label__text'>E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_37_4' type='email' value='' class='large'   placeholder='Business E-Mail*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_37_30\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Important: Please use your business email address.<\/div><div id=\"field_37_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_10'><span class='gform-field-label__text'>Phone Number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_37_10' type='tel' value='' class='large'  placeholder='Phone Number'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_37_24\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_24'><span class='gform-field-label__text'>Country<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_37_24' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Country*<\/option><option value='USA' >USA<\/option><option value='Deutschland' >Germany<\/option><option value='Schweiz' >Switzerland<\/option><option value='Niederlande' >Netherlands<\/option><option value='Sonstiges' >Other<\/option><\/select><\/div><\/div><div id=\"field_37_28\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_28'><span class='gform-field-label__text'>Company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_28' id='input_37_28' type='text' value='' class='large'    placeholder='Company*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_29'><span class='gform-field-label__text'>Job title<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_29' id='input_37_29' type='text' value='' class='large'    placeholder='Job title'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_26\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_26'><span class='gform-field-label__text'>Comment<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_26' id='input_37_26' class='textarea large'    placeholder='Your message*' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_37_31\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_turnstile'><div class=\"cf-turnstile\" id=\"cf-turnstile_37\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_37\" data-theme=\"auto\" data-size=\"\" data-sitekey=\"0x4AAAAAACLOBjHcygElznFd\"><\/div><\/div><\/div><div id=\"field_37_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below 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