{"id":11430,"date":"2024-07-29T13:24:05","date_gmt":"2024-07-29T11:24:05","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=11430"},"modified":"2026-08-20T08:25:35","modified_gmt":"2026-08-20T06:25:35","slug":"contact-center-software-for-e-commerce","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-e-commerce\/","title":{"rendered":"Contact center software for e-commerce"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-5d85b28618a7\" class=\"banner with_slider\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SO CALLBACK<\/strong><\/mark><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Contact center software for e-commerce<\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Online retail keeps growing, and so do customer expectations for support. ServiceOcean&#8217;s contact center software optimizes handled calls and cost in phone-based customer service, so you deliver an outstanding customer experience and greater operational efficiency, especially during Black Friday, Cyber Monday, and the holiday rush. See how OBI is driving digitalization in its service center and delivering a first-class customer experience.<\/mark><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-5d85b28618a7\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-5d85b28618a7\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-5d85b28618a7\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/raster_dark.svg\"><\/div>\n\n    <script>\n        function initVivus() {\n                            if (window.innerWidth >= 501) {\n                    new Vivus('bold_wave_banner-blockstudio-5d85b28618a7', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/bold_light_wave.svg',\n                        duration: 500,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n\n                    new Vivus('medium_wave_banner-blockstudio-5d85b28618a7', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/medium_light_wave.svg',\n                        duration: 400,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n                }\n                    }\n    <\/script>\n<!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n\t\t\t<div class=\"floating_circle\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-0fab9dc1f192\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"extra-small\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Alternatives to hanging up<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Industry solution for e-commerce<\/mark><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">See how SO Callback improves handled calls and the customer experience for e-commerce companies.<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-3c7060130d4a\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/susanne-bornemann-obi.png\" class=\"attachment-500x500 size-500x500\" alt=\"Picture of Susanne Bornemann from Obi\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>&bdquo;Handled calls stay above 95% even during peak times. We would choose ServiceOcean again and again.&ldquo;<\/strong><\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Susanne Bornemann<\/mark><\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">OBI<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Why is tailored contact center software critical for e-commerce?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In e-commerce, outstanding customer service is a decisive success factor. Customers expect fast, precise answers and smooth problem resolution, whether they are asking about a delayed shipment, a return, or an order mix-up. Our software gives you the tools to exceed those expectations, even when call volume spikes by 200% or more during Black Friday, Cyber Monday, and the holiday rush. Together, we deliver value such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seamless handled calls:<\/strong> Guarantee that your customers get support whenever they need it, without long hold times, even during your highest-traffic shopping days.<\/li>\n\n\n\n<li><strong>Cost advantage:<\/strong> Automated processes and smarter use of resources deliver a significant operating cost advantage, without the need to over-hire seasonal staff.<\/li>\n\n\n\n<li><strong>Smart IVR systems:<\/strong> Use behavioral science and data analytics to design IVR scripts tailored to your customers&#8217; needs and to boost their satisfaction, whether they are calling about order status, returns, or shipping updates.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With ServiceOcean&#8217;s software, your e-commerce business offers customers real alternatives to waiting on hold for the first time. <strong>Management, customers, and employees are impressed alike!<\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/inbound-calls\/\">How the software works<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-7469f1bac953\" class=\"fl  px-frame-layout\" data-frame=\"greenbox\" data-layout=\"layout-full\" data-margin-before=\"small\" data-margin-after=\"large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/content-slider-->\t<div class=\"content-slider\">\n\t\t<div class=\"innersection\">\n\t\t\n\t\t\t<div class=\"sliderwrapper\">\n\t\t\t\t<div class=\"slides content-splide\" id=\"content-slider-blockstudio-d268bf6025df\">\n\t\t\t\t\t<div class=\"splide__track\">\n\t\t\t\t\t\t<div class=\"splide__list\">\n\t\t\t\t\t\t\t\n<!--blockstudio\/blockstudio\/single-slide--><div class=\"single-slide splide__slide\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-e8891b0aacef\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"50\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/obi.svg-e1693570508466.webp\" class=\"attachment-500x500 size-500x500\" alt=\"Logo Obi\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&bdquo;Agents talk to satisfied customers who did not wait involuntarily, but are delighted by an on-time scheduled callback.&ldquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>Susanne Bornemann,<\/strong><br>OBI<\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-0815e3318f97\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"default\">\n    <div class=\"inner\">\n        <div>\n<!--blockstudio\/blockstudio\/pxprojectcounter--><div id=\"px-counter-blockstudio-76ced819d9d9\" class=\"px-counter\" data-bg=\"default\">\n            <h5 class=\"title\">\n                Achieve up to, as an e-commerce company        <\/h5>\n            <div class=\"px-counter-inner\">\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"38\">\n                        38                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        more handled calls                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"85\">\n                        85                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        cost advantage                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"96\">\n                        96                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        satisfaction                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"50\">\n                        50                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        fewer abandoned calls                    <\/p>\n                \n            <\/div>\n            <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-116ad4d70225\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-narrow is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-5262665450ef\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"354\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/serviceocean-produktbroschuere-so-callback-bild-en.png\" class=\"attachment-500x500 size-500x500\" alt=\"ServiceOcean product brochure SO Callback picture\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/serviceocean-produktbroschuere-so-callback-bild-en.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/serviceocean-produktbroschuere-so-callback-bild-en-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/serviceocean-produktbroschuere-so-callback-bild-en-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/serviceocean-produktbroschuere-so-callback-bild-en-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/serviceocean-produktbroschuere-so-callback-bild-en-1536x1086.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Deep dive SO Callback<\/mark><\/p>\n\n\n\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">AI contact center software for 100% handled calls<\/mark><\/strong><\/mark><\/strong><\/mark><\/strong><\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\">Get ServiceOcean&#8217;s ebook and find out how to improve handled calls and availability with the same number of employees, using AI and behavioral science to optimize cost and handled calls in phone-based customer service.<\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/ebook-ai-call-center-software-for-100-handled-calls\/?preview=true#download-formular\" target=\"_blank\" rel=\"noreferrer noopener\">Download the ebook<\/a><\/p>\n\n\n\n<p class=\"is-style-arrowlink wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-3f5390aaa40b\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"extra-large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SERVICEOCEAN PORTAL<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your KPIs at a glance<\/strong><\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Benefit from meaningful KPIs, automated data analysis, intelligent insights, and a new dashboard.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-83cabbaec797\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"267\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png 1252w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-800x427.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-1024x546.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-768x410.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"alle-funktionen\" class=\"fl  px-frame-layout\" data-frame=\"imagecover\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" style=\"background:url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/group-935.jpg');\">\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\">SOFTWARE FOR INBOUND CALLING<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Product features<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-8130cc49b225\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Dashboard &amp; Reporting<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-09797067ba2f\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Speech recognition<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-9a8d711a0fbb\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Customer notifications &amp; call reminders<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-c1e21fbc6785\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Skill-based routing<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-90757f4c9ef4\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Real-time synchronization<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-e72b38548396\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Text to Speech<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-e30c78c7e29a\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Satisfaction surveys (NPS)<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-e9eff0a11046\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Simple bot connection<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-de5598af56a2\" class=\"fl  px-frame-layout\" data-frame=\"bluebox\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">FAQ<\/mark><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Frequently asked questions<\/h3>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-d901cccde8ae\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-5762a29b5aa76ac3bcce0fdf82.77802059 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-5762a29b5aa76ac3bcce0fdf82.77802059\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-5762a29b5aa76ac3bcce0fdf82.77802059\"> How can e-commerce companies increase handled calls in customer service?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Software solutions like ServiceOcean let online retailers manage high call volumes efficiently and offer customers targeted callback times during peak hours. OBI uses SO Callback and achieves 95% handled calls even during seasonal peaks like BFCM and the holiday season.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-c5f2248c041e6ac3bcce101f63.78331482 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-c5f2248c041e6ac3bcce101f63.78331482\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-c5f2248c041e6ac3bcce101f63.78331482\"> What tools help with order and return inquiries by phone?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Tools like SO Callback offer automated callback booking, prioritized call distribution, and smart capacity management, ensuring reliable service even during high demand. Handled calls improve significantly, even during peak periods.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-e82cd075f7936ac3bcce104bd3.44285309 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-e82cd075f7936ac3bcce104bd3.44285309\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-e82cd075f7936ac3bcce104bd3.44285309\"> How can customer service be automated in e-commerce?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Customers choose a callback time online. Employees are prepared in advance and can resolve requests faster and more precisely.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-bf45645e45ad\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"small\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Contact Form<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Let&#8217;s talk.<\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-3-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-3-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework kontakt_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_37' style='display:none'><div id='gf_37' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_37' id='gform_37' class='kontakt' action='\/en\/wp-json\/wp\/v2\/pages\/11430#gf_37' data-formid='37' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_37' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_37_32\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_32'><span class='gform-field-label__text'>Facebook<\/span><\/label><div class='ginput_container'><input name='input_32' id='input_37_32' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_37_32'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_37_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_16'><span class='gform-field-label__text'>Anrede<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_37_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Title*<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Diverse' >Diverse<\/option><\/select><\/div><\/div><div id=\"field_37_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_7'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_37_7' type='text' value='' class='large'    placeholder='First Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_8'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_37_8' type='text' value='' class='large'    placeholder='Last Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_4'><span class='gform-field-label__text'>E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_37_4' type='email' value='' class='large'   placeholder='Business E-Mail*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_37_30\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Important: Please use your business email address.<\/div><div id=\"field_37_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_10'><span class='gform-field-label__text'>Phone Number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_37_10' type='tel' value='' class='large'  placeholder='Phone Number'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_37_24\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_24'><span class='gform-field-label__text'>Country<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_37_24' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Country*<\/option><option value='USA' >USA<\/option><option value='Deutschland' >Germany<\/option><option value='Schweiz' >Switzerland<\/option><option value='Niederlande' >Netherlands<\/option><option value='Sonstiges' >Other<\/option><\/select><\/div><\/div><div id=\"field_37_28\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_28'><span class='gform-field-label__text'>Company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_28' id='input_37_28' type='text' value='' class='large'    placeholder='Company*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_29'><span class='gform-field-label__text'>Job title<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_29' id='input_37_29' type='text' value='' class='large'    placeholder='Job title'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_26\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_26'><span class='gform-field-label__text'>Comment<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_26' id='input_37_26' class='textarea large'    placeholder='Your message*' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_37_31\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_turnstile'><div class=\"cf-turnstile\" id=\"cf-turnstile_37\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_37\" data-theme=\"auto\" data-size=\"\" data-sitekey=\"0x4AAAAAACLOBjHcygElznFd\"><\/div><\/div><\/div><div id=\"field_37_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Your privacy is important to us. The information you share helps us keep in touch with you about ServiceOcean\u2019s content, products, and services that might be relevant. You can choose to stop receiving these updates whenever you want. 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