{"id":11423,"date":"2024-07-29T13:24:21","date_gmt":"2024-07-29T11:24:21","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=11423"},"modified":"2026-08-20T08:24:30","modified_gmt":"2026-08-20T06:24:30","slug":"contact-center-software-for-banks-and-credit-unions","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/","title":{"rendered":"Contact Center Software for Banks and Credit Unions"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-8c2e71636630\" class=\"banner with_slider\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SO CALLBACK<\/strong><\/mark><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong><strong>Contact center software for banks and credit unions<\/strong><\/strong><\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">ServiceOcean&#8217;s contact center software optimizes handled calls and reduces cost in phone-based customer service for banks, credit unions, and financial institutions. See how Stadtsparkasse D&uuml;sseldorf, Bank WIR, and Migros Bank are driving digitalization in their service centers and delivering an outstanding customer experience.<\/mark><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-8c2e71636630\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-8c2e71636630\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-8c2e71636630\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/raster_dark.svg\"><\/div>\n\n    <script>\n        function initVivus() {\n                            if (window.innerWidth >= 501) {\n                    new Vivus('bold_wave_banner-blockstudio-8c2e71636630', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/bold_light_wave.svg',\n                        duration: 500,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n\n                    new Vivus('medium_wave_banner-blockstudio-8c2e71636630', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/medium_light_wave.svg',\n                        duration: 400,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n                }\n                    }\n    <\/script>\n<!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n\t\t\t<div class=\"floating_circle\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-56d65e5b729e\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"extra-small\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Alternatives to hanging up<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Contact center software for banks and credit unions<\/strong><\/mark><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">See how SO Callback improves handled calls and the customer experience for banks, credit unions, and financial institutions.<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-70f0d5e39b3e\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/martin-siessegger-stadtsparkasse-duesseldorf.png\" class=\"attachment-500x500 size-500x500\" alt=\"Bild Martin Siessegger von der Stadtsparkasse D&uuml;sseldorf\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>&bdquo;During the pilot phase, we were able to improve handled calls by more than a third.&ldquo;<\/strong><\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Martin Siessegger<\/mark><\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Stadtsparkasse D&uuml;sseldorf<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Why does specialized contact center software matter for banks and credit unions?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In banking, outstanding customer service is essential to building trust and loyalty. Customers and members expect fast, accurate answers and efficient problem resolution. With ServiceOcean, you create the wow effect in customer service. Together, we deliver value such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increased handled calls:<\/strong> Make sure your customers and members get support whenever they need it, without long hold times. <\/li>\n\n\n\n<li><strong>A more efficient cost structure:<\/strong> Reduce cost through automation and smarter use of resources. <\/li>\n\n\n\n<li><strong>User-friendly IVR scripts:<\/strong> Using behavioral science and data analytics, we design IVR scripts tailored specifically to your customers&#8217; needs. <\/li>\n\n\n\n<li><strong>Fast integration of advanced technology:<\/strong> No IT interface required the innovative software solution is up and running in just 2 days.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With ServiceOcean&#8217;s software, you offer real alternatives to hanging up in the queue for the first time scheduled callbacks, Virtual Wait, or online scheduling. <strong>Management, customers, and employees are impressed alike!<\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/inbound-calls\/\">How the software works<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-840e21006ae7\" class=\"fl  px-frame-layout\" data-frame=\"greenbox\" data-layout=\"layout-full\" data-margin-before=\"small\" data-margin-after=\"large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/content-slider-->\t<div class=\"content-slider\">\n\t\t<div class=\"innersection\">\n\t\t\n\t\t\t<div class=\"sliderwrapper\">\n\t\t\t\t<div class=\"slides content-splide\" id=\"content-slider-blockstudio-db12a1159961\">\n\t\t\t\t\t<div class=\"splide__track\">\n\t\t\t\t\t\t<div class=\"splide__list\">\n\t\t\t\t\t\t\t\n<!--blockstudio\/blockstudio\/single-slide--><div class=\"single-slide splide__slide\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-cc2f9cc706bf\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/wirbank_logo.svg-e1708431543202-768x768.png\" class=\"attachment-500x500 size-500x500\" alt=\"Logo Bank WIR\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/wirbank_logo.svg-e1708431543202-768x768.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/wirbank_logo.svg-e1708431543202-150x150.png 150w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/wirbank_logo.svg-e1708431543202.png 800w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&bdquo;Customer focus has an absolutely positive impact on our employees.&ldquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>Bastian Lips,<\/strong><br>Bank WIR<\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/single-slide--><div class=\"single-slide splide__slide\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-394c7e637f2f\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"132\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank.png\" class=\"attachment-500x500 size-500x500\" alt=\"Logo Migros Bank\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank.png 6000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank-800x212.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank-1024x271.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank-768x203.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank-1536x407.png 1536w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/logo-migros-bank-2048x542.png 2048w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&bdquo;With ServiceOcean&#8217;s software, we now handle around 88% of our calls.&ldquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>Antonio Zullino,<\/strong><br>Migros Bank<\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/single-slide--><div class=\"single-slide splide__slide\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-b84c995dc25a\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/sparkasse.svg.webp\" class=\"attachment-500x500 size-500x500\" alt=\"Logo Sparkasse\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/sparkasse.svg.webp 604w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/sparkasse.svg-236x300.webp 236w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&bdquo;For us, ServiceOcean is the number-one solution, and we&#8217;re glad to see it being adopted by more Sparkassen banks going forward.&ldquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Cedric Klein,<\/mark><\/strong><\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Stadtsparkasse D&uuml;sseldorf<\/mark><\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-f1ea2410e11b\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"default\">\n    <div class=\"inner\">\n        <div>\n<!--blockstudio\/blockstudio\/pxprojectcounter--><div id=\"px-counter-blockstudio-f82d0e16e8cb\" class=\"px-counter\" data-bg=\"default\">\n            <h5 class=\"title\">\n                Achieve up to, as a financial institution        <\/h5>\n            <div class=\"px-counter-inner\">\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"38\">\n                        38                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        more handled calls                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"85\">\n                        85                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        cost advantage                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"96\">\n                        96                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        satisfaction                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"50\">\n                        50                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        fewer abandoned calls                    <\/p>\n                \n            <\/div>\n            <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-da32330319a0\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-narrow is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-ef35ef011afd\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"354\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen.png\" class=\"attachment-500x500 size-500x500\" alt=\"Success Story | ServiceOcean and Sparkasse\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/sparkassen-1536x1086.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Deep dive SO Callback<\/mark><\/p>\n\n\n\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">100 % handled calls in the service center<\/mark><\/strong><\/mark><\/strong><\/mark><\/strong><\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\">See how Sparkasse Bremen improved cost savings in a six-figure-range and Stadtsparkasse D\u00fcsseldorf increased handled calls by over 30%.<\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/success-story-serviceocean-and-sparkasse\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read now for free<\/a><\/p>\n\n\n\n<p class=\"is-style-arrowlink wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-2026ee4bd231\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"extra-large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SERVICEOCEAN PORTAL<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your KPIs at a glance<\/strong><\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Benefit from meaningful KPIs, automated data analysis, intelligent insights, and a new dashboard.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-e7d76d5d9a48\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"267\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png 1252w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-800x427.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-1024x546.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-768x410.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"alle-funktionen\" class=\"fl  px-frame-layout\" data-frame=\"imagecover\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" style=\"background:url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/group-935.jpg');\">\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\">SOFTWARE FOR INBOUND CALLING<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Product features<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-8401ec3cab25\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Dashboard &amp; Reporting<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-ed638b8e6689\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Speech recognition<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-7c9e7a4675f7\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Customer notifications &amp; call reminders<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-0d35efe9f109\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Skill-based routing<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-a370a665b593\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Real-time synchronization<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-03028228ba66\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Text to Speech<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-8a8b8b3a98d4\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Satisfaction surveys (NPS)<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-a8da47ddde2f\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Simple bot connection<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-43f544da00fe\" class=\"fl  px-frame-layout\" data-frame=\"bluebox\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">FAQ<\/mark><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Frequently asked questions<\/h3>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-6d5f594393af\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-d033232a38a16ac3bcd2b1ff89.78894573 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-d033232a38a16ac3bcd2b1ff89.78894573\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-d033232a38a16ac3bcd2b1ff89.78894573\"> How do banks and credit unions optimize their phone-based customer service?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Banks and credit unions benefit from scheduled callbacks, higher handled calls, and greater efficiency. In customer service SO Callback delivers these results. Many savings banks and community banks already use the solution.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-9bd4022e4e0c6ac3bcd2b24b50.82592889 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-9bd4022e4e0c6ac3bcd2b24b50.82592889\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-9bd4022e4e0c6ac3bcd2b24b50.82592889\"> How can advisory appointments in banking be organized more efficiently?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Scheduled callbacks make advisory conversations more efficient and give customers faster answers to complex financial questions.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-063b669ff58f6ac3bcd2b29239.27530772 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-063b669ff58f6ac3bcd2b29239.27530772\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-063b669ff58f6ac3bcd2b29239.27530772\"> How can call center software improve handled calls for banks and credit unions?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Contact center software replaces rigid hold queues with callbacks, virtual queuing, and online scheduling powered by AI and behavioral analytics. In pilot projects such as Stadtsparkasse D&uuml;sseldorf and Sparkasse Bremen, handled calls increased by more than a third, while abandoned calls dropped by up to 50%.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-29199222c4fc\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"small\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Contact Form<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Let&#8217;s talk.<\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-3-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-3-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework kontakt_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_37' style='display:none'><div id='gf_37' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_37' id='gform_37' class='kontakt' action='\/en\/wp-json\/wp\/v2\/pages\/11423#gf_37' data-formid='37' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_37' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_37_32\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_32'><span class='gform-field-label__text'>Comments<\/span><\/label><div class='ginput_container'><input name='input_32' id='input_37_32' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_37_32'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_37_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_16'><span class='gform-field-label__text'>Anrede<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_37_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Title*<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Diverse' >Diverse<\/option><\/select><\/div><\/div><div id=\"field_37_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_7'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_37_7' type='text' value='' class='large'    placeholder='First Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_8'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_37_8' type='text' value='' class='large'    placeholder='Last Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_4'><span class='gform-field-label__text'>E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_37_4' type='email' value='' class='large'   placeholder='Business E-Mail*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_37_30\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Important: Please use your business email address.<\/div><div id=\"field_37_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_10'><span class='gform-field-label__text'>Phone Number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_37_10' type='tel' value='' class='large'  placeholder='Phone Number'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_37_24\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_24'><span class='gform-field-label__text'>Country<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_37_24' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Country*<\/option><option value='USA' >USA<\/option><option value='Deutschland' >Germany<\/option><option value='Schweiz' >Switzerland<\/option><option value='Niederlande' >Netherlands<\/option><option value='Sonstiges' >Other<\/option><\/select><\/div><\/div><div id=\"field_37_28\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_28'><span class='gform-field-label__text'>Company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_28' id='input_37_28' type='text' value='' class='large'    placeholder='Company*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_29'><span class='gform-field-label__text'>Job title<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_29' id='input_37_29' type='text' value='' class='large'    placeholder='Job title'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_26\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_26'><span class='gform-field-label__text'>Comment<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_26' id='input_37_26' class='textarea large'    placeholder='Your message*' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_37_31\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_turnstile'><div class=\"cf-turnstile\" id=\"cf-turnstile_37\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_37\" data-theme=\"auto\" data-size=\"\" data-sitekey=\"0x4AAAAAACLOBjHcygElznFd\"><\/div><\/div><\/div><div id=\"field_37_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Your privacy is important to us. The information you share helps us keep in touch with you about ServiceOcean\u2019s content, products, and services that might be relevant. You can choose to stop receiving these updates whenever you want. Our full policy is available here: <a href=\"https:\/\/www.serviceocean.com\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>\n\n<\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_37' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Send message<\/button> <input type='hidden' name='gform_ajax' value='form_id=37&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;styles={&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}&amp;hash=cb2f8758948151feac3a66b4edde8df4' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_37' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_37' id='gform_theme_37' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_37' id='gform_style_settings_37' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_37' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='37' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='eYe6qe7BPP3qsxy9Or94Z++U\/YXyBXmP2RB3JE6C6AWfP23PYzkWhOprG8byY1zMNG3p4hTmuWEsM5aUqRlM\/h2O0NP6HMvfGagsUWx7ioV+G7A=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_37' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_37' id='gform_target_page_number_37' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_37' id='gform_source_page_number_37' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_37' id='gform_ajax_frame_37' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {jQuery('#gform_ajax_frame_37').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_37');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_37').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_37').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_37').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_37').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_37').offset().top - mt); }, 50 );var current_page = jQuery('#gform_source_page_number_37').val();jQuery(document).trigger('gform_page_loaded', [37, current_page]);window['gf_submitting_37'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_37').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_37').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [37]);window['gf_submitting_37'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_37').text());}else{jQuery('#gform_37').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"37\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_37\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_37\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_37\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 37, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Why does specialized contact center software matter for banks and credit unions? In banking, outstanding customer service is essential to building trust and loyalty. Customers and members expect fast, accurate answers and efficient problem resolution. With ServiceOcean, you create the wow effect in customer service. Together, we deliver value such as: With ServiceOcean&#8217;s software, you [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":6536,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11423","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Contact Center Software for Banks and Credit Unions - ServiceOcean AG<\/title>\n<meta name=\"description\" content=\"Reduce hold times and increase handled calls for banks and credit unions. ServiceOcean&#039;s call center software boosts handled calls by up to 38%\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Software for Banks and Credit Unions - ServiceOcean AG\" \/>\n<meta property=\"og:description\" content=\"Reduce hold times and increase handled calls for banks and credit unions. ServiceOcean&#039;s call center software boosts handled calls by up to 38%\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/\" \/>\n<meta property=\"og:site_name\" content=\"ServiceOcean AG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-20T06:24:30+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>","yoast_head_json":{"title":"Contact Center Software for Banks and Credit Unions - ServiceOcean AG","description":"Reduce hold times and increase handled calls for banks and credit unions. ServiceOcean's call center software boosts handled calls by up to 38%","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/","og_locale":"en_US","og_type":"article","og_title":"Contact Center Software for Banks and Credit Unions - ServiceOcean AG","og_description":"Reduce hold times and increase handled calls for banks and credit unions. ServiceOcean's call center software boosts handled calls by up to 38%","og_url":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/","og_site_name":"ServiceOcean AG","article_modified_time":"2026-08-20T06:24:30+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/","url":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/","name":"Contact Center Software for Banks and Credit Unions - ServiceOcean AG","isPartOf":{"@id":"https:\/\/www.serviceocean.com\/#website"},"datePublished":"2024-07-29T11:24:21+00:00","dateModified":"2026-08-20T06:24:30+00:00","description":"Reduce hold times and increase handled calls for banks and credit unions. ServiceOcean's call center software boosts handled calls by up to 38%","breadcrumb":{"@id":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-banks-and-credit-unions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.serviceocean.com\/en\/"},{"@type":"ListItem","position":2,"name":"Callcenter Software","item":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/"},{"@type":"ListItem","position":3,"name":"Contact Center Software for Banks and Credit Unions"}]},{"@type":"WebSite","@id":"https:\/\/www.serviceocean.com\/#website","url":"https:\/\/www.serviceocean.com\/","name":"ServiceOcean AG","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.serviceocean.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/pages\/11423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/comments?post=11423"}],"version-history":[{"count":4,"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/pages\/11423\/revisions"}],"predecessor-version":[{"id":11429,"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/pages\/11423\/revisions\/11429"}],"up":[{"embeddable":true,"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/pages\/6536"}],"wp:attachment":[{"href":"https:\/\/www.serviceocean.com\/en\/wp-json\/wp\/v2\/media?parent=11423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}