{"id":11354,"date":"2026-08-20T08:21:50","date_gmt":"2026-08-20T06:21:50","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=11354"},"modified":"2026-08-20T08:21:53","modified_gmt":"2026-08-20T06:21:53","slug":"contact-center-software-for-healthcare-providers","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-healthcare-providers\/","title":{"rendered":"Contact center software for healthcare providers"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-9d57c3dd8ba4\" class=\"banner with_slider\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SO CALLBACK<\/strong><\/mark><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Contact center software for healthcare providers<\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">SO Callback reduces call abandonment and missed appointments in patient access, so every patient reaches a caring human voice instead of a busy signal. Behavioral science and data analytics turn your hold queue into a smoother, more human part of the patient experience.<\/mark><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-9d57c3dd8ba4\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-9d57c3dd8ba4\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-9d57c3dd8ba4\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/raster_dark.svg\"><\/div>\n\n    <script>\n        function initVivus() {\n                            if (window.innerWidth >= 501) {\n                    new Vivus('bold_wave_banner-blockstudio-9d57c3dd8ba4', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/bold_light_wave.svg',\n                        duration: 500,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n\n                    new Vivus('medium_wave_banner-blockstudio-9d57c3dd8ba4', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/medium_light_wave.svg',\n                        duration: 400,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n                }\n                    }\n    <\/script>\n<!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n\t\t\t<div class=\"floating_circle\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-46ae5b80f2b5\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"extra-small\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Alternatives to hanging up<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Contact center software for healthcare providers<\/mark><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">See how SO Callback improves handled calls and the patient experience in healthcare settings.<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-0018603a68b3\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/thomas-addison.png\" class=\"attachment-500x500 size-500x500\" alt=\"Thomas Addison\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>&bdquo;From patient scheduling to insurance questions, healthcare call centers can&#8217;t afford a busy signal. ServiceOcean reduces call abandonment and wait times, so every patient reaches a caring human voice.&ldquo;<\/strong><\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Thomas Addison<\/mark><\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">CEO ServiceOcean<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Why does specialized contact center software matter for healthcare providers?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In healthcare, patients calling your front desk are often already stressed, in pain, or worried about a loved one. A long hold time or a busy signal does not just cost a call, it can cost a missed appointment, a delayed refill request, or a patient who simply gives up and calls somewhere else. With ServiceOcean, you create the wow effect in patient access. Together, we deliver value such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increased handled calls:<\/strong> Make sure patients reach you whenever they call, with real alternatives to hanging up after an optimal wait time. <\/li>\n\n\n\n<li><strong>Fewer missed appointments:<\/strong> Scheduled callbacks and reminders help patients reach the right person at the right time, instead of giving up mid-hold. <\/li>\n\n\n\n<li><strong>A calmer front desk:<\/strong> Reduce pressure on your front office and phone team during flu season, open enrollment, or other seasonal call spikes, without adding headcount. <\/li>\n\n\n\n<li><strong>Fast integration:<\/strong> No IT interface required, up and running in just 2 days, so your phone team can start reducing call abandonment right away.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With ServiceOcean&#8217;s software, your practice, clinic, or health system offers patients real alternatives to hanging up and redialing in the queue for the first time. Callers can choose a scheduled callback, Virtual Wait, or the option to stay in the queue, whichever fits the moment. <strong>Care teams, patients, and front office staff are all better off.<\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/inbound-calls\/\">How the software works<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-5222980a7cb9\" class=\"fl  px-frame-layout\" data-frame=\"greenbox\" data-layout=\"layout-full\" data-margin-before=\"small\" data-margin-after=\"large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/content-slider-->\t<div class=\"content-slider\">\n\t\t<div class=\"innersection\">\n\t\t\n\t\t\t<div class=\"sliderwrapper\">\n\t\t\t\t<div class=\"slides content-splide\" id=\"content-slider-blockstudio-3205fa502eb2\">\n\t\t\t\t\t<div class=\"splide__track\">\n\t\t\t\t\t\t<div class=\"splide__list\">\n\t\t\t\t\t\t\t\n<!--blockstudio\/blockstudio\/single-slide--><div class=\"single-slide splide__slide\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-16b1480707b6\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"201\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/inter_logo_cosmic-dark.png\" class=\"attachment-500x500 size-500x500\" alt=\"Logo Inter Versicherungsgruppe\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/inter_logo_cosmic-dark.png 1182w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/inter_logo_cosmic-dark-800x321.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/inter_logo_cosmic-dark-1024x411.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/inter_logo_cosmic-dark-768x308.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&bdquo;With ServiceOcean, we&#8217;ve made a significant leap forward in customer service: 11% more handled calls without adding staff!&ldquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>Martin Lutz,<\/strong><br>INTER Versicherungsgruppe<\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/single-slide--><div class=\"single-slide splide__slide\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-fa99d164f7d7\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"185\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/oekk_logo.svg.png\" class=\"attachment-500x500 size-500x500\" alt=\"Logo &Ouml;KK\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/oekk_logo.svg.png 1200w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/oekk_logo.svg-800x297.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/oekk_logo.svg-1024x380.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/06\/oekk_logo.svg-768x285.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&bdquo;Integrating ServiceOcean&#8217;s software was completely painless &mdash; an important core value at &Ouml;KK.&ldquo;<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Fahrije Bekteshi,<\/mark><\/strong><\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">&Ouml;KK<\/mark><\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-87288676ea12\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">from our blog<\/mark><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why the phone still carries so much weight in patient care<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For many patients, a phone call to their healthcare provider is not a small thing. There is often close to a fifty percent chance the news on that call will be good or bad, and patients want to be heard, not routed through a maze of menus. AI already handles the straightforward, transactional side of patient access well, appointment scheduling being the clearest example. But empathy cannot be automated. The moment a call turns complex or emotional, a patient needs a human on the line, and ServiceOcean&#8217;s scheduled callback keeps that human moment intact, even when your team cannot get to the phone right away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">5 uncomfortable truths about healthcare contact centers<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Answer rate, AI rollouts, and empathy at scale. A closer look at what actually separates healthcare contact centers that are getting patient access right from the ones still stuck arguing about headcount.<\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/5-uncomfortable-truths-about-healthcare-contact-centers-in-2026\/\">Read the article<\/a><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-36429ffb3f9c\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"default\">\n    <div class=\"inner\">\n        <div>\n<!--blockstudio\/blockstudio\/pxprojectcounter--><div id=\"px-counter-blockstudio-971dbb358846\" class=\"px-counter\" data-bg=\"default\">\n            <h5 class=\"title\">\n                Achieve up to        <\/h5>\n            <div class=\"px-counter-inner\">\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"38\">\n                        38                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        more handled calls                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"85\">\n                        85                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        cost advantage                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"96\">\n                        96                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        satisfaction                    <\/p>\n                \n            <\/div>\n                    <div class=\"item\">\n                <div class=\"number-wrap\">\n                                        <p class=\"number\" data-target=\"50\">\n                        50                    <\/p>\n                                            <p class=\"unit\">\n                            %                        <\/p>\n                    \n                <\/div>\n                                    <p class=\"text_after\">\n                        fewer abandoned calls                    <\/p>\n                \n            <\/div>\n            <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-838bced56ab8\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-narrow is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-5854a752716d\" class=\"text_image_radius_bg round_green radius_down\">\n\t<div class=\"inner_section \">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"354\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/the-ultimate-guide-en.png\" class=\"attachment-500x500 size-500x500\" alt=\"The Ultimate Guide\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/the-ultimate-guide-en.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/the-ultimate-guide-en-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/the-ultimate-guide-en-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/the-ultimate-guide-en-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/08\/the-ultimate-guide-en-1536x1086.png 1536w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Deep dive SO Callback<\/mark><\/p>\n\n\n\n<p class=\"is-style-superlargetext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">The Ultimate Guide to reducing call abandonment<\/mark><\/strong><\/mark><\/strong><\/mark><\/strong><\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\">Get ServiceOcean&#8217;s Ultimate Guide for contact center leaders. Learn how to cut call abandonment, boost handled calls, and lower the cost of handling calls, with practical steps you can apply to your own patient access team.<\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/guide-the-ultimate-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the guide<\/a><\/p>\n\n\n\n<p class=\"is-style-arrowlink wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-e0a908b06cc0\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"extra-large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SERVICEOCEAN PORTAL<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your KPIs at a glance<\/strong><\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Benefit from meaningful KPIs, automated data analysis, intelligent insights, and a new dashboard.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-bd54a4e031a9\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"267\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png 1252w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-800x427.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-1024x546.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-768x410.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"alle-funktionen\" class=\"fl  px-frame-layout\" data-frame=\"imagecover\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" style=\"background:url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/group-935.jpg');\">\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\">SOFTWARE FOR INBOUND CALLING<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Product features<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-67df92565db5\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Dashboard &amp; Reporting<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-8edc9f3ec2ef\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Speech recognition<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-206cabaffc37\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Customer notifications &amp; call reminders<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-c5a97e9c8bb2\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Skill-based routing<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-79c8fd609acb\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Real-time synchronization<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-1e2688bf1e4a\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Text to Speech<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-caa9895d42d1\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Satisfaction surveys (NPS)<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-bdfe16a6d831\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Simple bot connection<\/h6>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-946ad2703464\" class=\"fl  px-frame-layout\" data-frame=\"bluebox\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">FAQ<\/mark><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Frequently asked questions<\/h3>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-e82275ba654f\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-50795928d8666ac3bcd6d83023.81532314 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-50795928d8666ac3bcd6d83023.81532314\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-50795928d8666ac3bcd6d83023.81532314\"> How can healthcare providers reduce call abandonment in patient access?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Healthcare providers benefit from scheduled callbacks, shorter effective wait times, and better control over call volume during busy periods such as flu season or open enrollment. This helps more patients reach a live person instead of hanging up.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-e4273c08e0926ac3bcd6d87f41.30625123 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-e4273c08e0926ac3bcd6d87f41.30625123\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-e4273c08e0926ac3bcd6d87f41.30625123\"> What is the difference between appointment scheduling and a scheduled callback?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Appointment scheduling is about booking, moving, or confirming a visit with a provider, a transactional task that self-service tools and AI already handle well. A scheduled callback is different: it gives a patient a guaranteed time to speak with a real person about a specific concern, such as a billing question or a symptom they want to discuss, instead of waiting on hold indefinitely.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-536ff7190d4c6ac3bcd6d8b1b3.31821074 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-536ff7190d4c6ac3bcd6d8b1b3.31821074\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-536ff7190d4c6ac3bcd6d8b1b3.31821074\"> How does a scheduled callback scheduling work for patients?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Instead of waiting on hold, patients can choose a callback at a time that works for them. The front desk team calls back at that exact time, based on real-time staffing capacity, and a real person is always on the other end of the line.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-435ba4385d2b6ac3bcd6d8e7e5.76666281 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-435ba4385d2b6ac3bcd6d8e7e5.76666281\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-435ba4385d2b6ac3bcd6d8e7e5.76666281\"> Does adding contact center software require replacing our phone system?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">No. SO Callback works alongside your existing phone system as a SaaS solution, with no IT interface required, and is typically live within 2 days.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-371fccfb8fb2\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"small\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Contact Form<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Let&#8217;s talk.<\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-3-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-3-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework kontakt_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_37' style='display:none'><div id='gf_37' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_37' id='gform_37' class='kontakt' action='\/en\/wp-json\/wp\/v2\/pages\/11354#gf_37' data-formid='37' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_37' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_37_32\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_32'><span class='gform-field-label__text'>URL<\/span><\/label><div class='ginput_container'><input name='input_32' id='input_37_32' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_37_32'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_37_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_16'><span class='gform-field-label__text'>Anrede<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_37_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Title*<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Diverse' >Diverse<\/option><\/select><\/div><\/div><div id=\"field_37_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_7'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_37_7' type='text' value='' class='large'    placeholder='First Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_8'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_37_8' type='text' value='' class='large'    placeholder='Last Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_4'><span class='gform-field-label__text'>E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_37_4' type='email' value='' class='large'   placeholder='Business E-Mail*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_37_30\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Important: Please use your business email address.<\/div><div id=\"field_37_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_10'><span class='gform-field-label__text'>Phone Number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_37_10' type='tel' value='' class='large'  placeholder='Phone Number'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_37_24\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_24'><span class='gform-field-label__text'>Country<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_37_24' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Country*<\/option><option value='USA' >USA<\/option><option value='Deutschland' >Germany<\/option><option value='Schweiz' >Switzerland<\/option><option value='Niederlande' >Netherlands<\/option><option value='Sonstiges' >Other<\/option><\/select><\/div><\/div><div id=\"field_37_28\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_28'><span class='gform-field-label__text'>Company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_28' id='input_37_28' type='text' value='' class='large'    placeholder='Company*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_29'><span class='gform-field-label__text'>Job title<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_29' id='input_37_29' type='text' value='' class='large'    placeholder='Job title'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_26\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_26'><span class='gform-field-label__text'>Comment<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div 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gfield_visibility_visible\"  >Your privacy is important to us. The information you share helps us keep in touch with you about ServiceOcean\u2019s content, products, and services that might be relevant. You can choose to stop receiving these updates whenever you want. 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In healthcare, patients calling your front desk are often already stressed, in pain, or worried about a loved one. A long hold time or a busy signal does not just cost a call, it can cost a missed appointment, a delayed refill request, or a [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":6536,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11354","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Contact Center Software for Healthcare Providers: Reduce Call Abandonment<\/title>\n<meta name=\"description\" content=\"Cut call abandonment and missed appointments in your healthcare contact center. ServiceOcean helps providers increase handled calls by up to 38%. 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See how.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/contact-center-software-for-healthcare-providers\/\" \/>\n<meta property=\"og:site_name\" content=\"ServiceOcean AG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-20T06:21:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>","yoast_head_json":{"title":"Contact Center Software for Healthcare Providers: Reduce Call Abandonment","description":"Cut call abandonment and missed appointments in your healthcare contact center. ServiceOcean helps providers increase handled calls by up to 38%. 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