{"id":11308,"date":"2026-04-22T13:19:49","date_gmt":"2026-04-22T11:19:49","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=11308"},"modified":"2026-08-20T13:46:06","modified_gmt":"2026-08-20T11:46:06","slug":"so-agent","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/so-agent\/","title":{"rendered":"SO Agent"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-a9dc1e16dd1d\" class=\"banner with_slider\">\n\t\t<div class=\"inner\">\n\t\t<div class=\"text\">\n\t\t\t<div class=\"text_inner\">\n\t\t\t\t<div>\n\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SO AGENT<\/strong><\/mark><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong><strong>Deploy voice AI Agent fast and keep people connected<\/strong><\/strong><\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">The first Voice AI agent that keeps people at the center of customer service: a seamless customer journey from intent recognition and routing, through simple FAQs, all the way to the callback.<\/mark><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t    <script defer>\n        \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n        if (window.innerWidth >= 501) {\n            var script = document.createElement('script');\n            script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\";\n            script.onload = function () {\n                \/\/ Now that Vivus is loaded, you can safely use it\n                initVivus();\n            };\n            document.head.appendChild(script);\n        }\n    <\/script>\n\n    <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/vivus\/vivus.min.js\"><\/script> -->\n    <div class=\"boldWave\" id=\"bold_wave_banner-blockstudio-a9dc1e16dd1d\"><\/div>\n    <div class=\"mediumWave\" id=\"medium_wave_banner-blockstudio-a9dc1e16dd1d\"><\/div>\n    <div class=\"rasterWave\" id=\"raster_wave_banner-blockstudio-a9dc1e16dd1d\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/raster_dark.svg\"><\/div>\n\n    <script>\n        function initVivus() {\n                            if (window.innerWidth >= 501) {\n                    new Vivus('bold_wave_banner-blockstudio-a9dc1e16dd1d', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/bold_light_wave.svg',\n                        duration: 500,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n\n                    new Vivus('medium_wave_banner-blockstudio-a9dc1e16dd1d', {\n                        type: 'sync',\n                        start: 'autostart',\n                        file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/medium_light_wave.svg',\n                        duration: 400,\n                        animTimingFunction: Vivus.EASE_IN_OUT\n                    }, function (myVivus) {\n                        myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                    });\n                }\n                    }\n    <\/script>\n<!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n\t\t\t<div class=\"floating_circle\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner\/img\/circle_light.svg\">\n\t\t\t\t\t<\/div>\n\t\n\n\n\t\t\t\t\t\t\t  <div class=\"floating-bg floating-bg-light\"><\/div>\n\t\t\t\t<!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n\n\n\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-06e445951b47\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"large\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div ><\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-fabb11f5c2ec\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">CONNECTING PEOPLE<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Software for Voice AI Agents and callbacks<\/strong><\/mark><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">SO Agent \u2013 the smart Voice AI agent that handles intent recognition, routing, and simple FAQs, with built-in callback functionality for a seamless customer journey. Fast to integrate, ready to use immediately.<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-a6f77a1391f1\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/thomas-addison.png\" class=\"attachment-500x500 size-500x500\" alt=\"\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>&bdquo;With SO Agent, we offer the first Voice AI agent that keeps human customer service at the center.&ldquo;<\/strong><\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Thomas Addison<\/mark><\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">CEO<\/mark><br><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-904863977f94\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-ca80032a8afb6ac3bcab701e10.31974075 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-ca80032a8afb6ac3bcab701e10.31974075\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-ca80032a8afb6ac3bcab701e10.31974075\"> <img loading=\"lazy\" decoding=\"async\" width=\"15\" height=\"21\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-media-microphone-2.svg\" class=\"attachment-40x40 size-40x40\" alt=\"Icon blau media microphone\">Intent recognition, routing &amp; FAQ<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">SO Agent uses LLM-based technology to handle intent recognition, conversational routing, and answers to simple, repetitive questions over the phone. Service centers gain full transparency into why and how often customers call about a given topic.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-03940a572adf6ac3bcab727fc8.02055100 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-03940a572adf6ac3bcab727fc8.02055100\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-03940a572adf6ac3bcab727fc8.02055100\"> <img loading=\"lazy\" decoding=\"async\" width=\"22\" height=\"20\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-actions-calendar.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau kalendereintrag\">Integrated callback solution<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Complex or revenue-relevant requests are always handled by a human agent. If the team is at capacity, the customer waits no more than 60 seconds after which the system automatically schedules a capacity-based callback through Conversational Callback Booking. Outside of staffed hours, the callback is scheduled directly. This is how ServiceOcean guarantees 24\/7 support for every service center.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-8a126f9621166ac3bcab72f778.08691822 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-8a126f9621166ac3bcab72f778.08691822\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-8a126f9621166ac3bcab72f778.08691822\"> Benefits at a glance<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<ul class=\"wp-block-list\">\n<li>Intent recognition, routing, simple queries &amp; scheduling of callbacks<\/li>\n\n\n\n<li>Humans handle complex interactions<\/li>\n\n\n\n<li>Plug-and-play integration into existing systems<\/li>\n\n\n\n<li>Maximum customer satisfaction, minimal effort for service centers<\/li>\n\n\n\n<li>24\/7 support<\/li>\n\n\n\n<li>Dedicated project management for guaranteed success<\/li>\n<\/ul>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download info material<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>This is how the customer journey works with SO Agent<\/strong><\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/07\/serviceocean-so-agent-so-callback.jpg\" alt=\"ServiceOcean Customer Journey\" class=\"wp-image-11314\" style=\"aspect-ratio:1.7777541399264822;width:1438px;height:auto\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/07\/serviceocean-so-agent-so-callback.jpg 1920w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/07\/serviceocean-so-agent-so-callback-800x450.jpg 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/07\/serviceocean-so-agent-so-callback-1024x576.jpg 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/07\/serviceocean-so-agent-so-callback-768x432.jpg 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/07\/serviceocean-so-agent-so-callback-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What SO Agent can and can&#8217;t do<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-regular has-medium-font-size\"><table class=\"has-color-main-color has-text-color has-link-color has-fixed-layout\"><thead><tr><th>\u274c<\/th><th>\u2705<\/th><\/tr><\/thead><tbody><tr><td>A &#8220;one-size-fits-all&#8221; solution<\/td><td><strong>Dedicated project management for guaranteed success<\/strong><\/td><\/tr><tr><td>An all-in-one AI agent that resolves complex requests end-to-end<\/td><td><strong>A smart Voice AI agent for intent recognition, routing, and simple Q&amp;A<\/strong><\/td><\/tr><tr><td>AI providing end-to-end advice on products and services<\/td><td><strong>Human-to-human communication as soon as complex, revenue-relevant topics arise<\/strong><\/td><\/tr><tr><td>Routing back into a traditional call queue when the AI can&#8217;t resolve the request<\/td><td><strong>A maximum 60-second wait time, with callbacks offered instead<\/strong><\/td><\/tr><tr><td>Long integration projects aimed at replacing people in the service center<\/td><td><strong>Fast, plug-and-play integration into existing systems<\/strong><\/td><\/tr><tr><td>A bot that answers questions about the weather or other unrelated topics<\/td><td><strong>Guardrails: the bot knows its focus<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"online-termine\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"extra-large\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">SO Callback<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Software for Callbacks<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong><strong>SO Callback delivers Conversational Callback Booking with all previously established features, and is a built-in part of SO Agent.<\/strong><\/strong><\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-ed368207427d\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"418\" height=\"500\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/02\/martin-siessegger-stadtsparkasse-duesseldorf.png\" class=\"attachment-500x500 size-500x500\" alt=\"Bild Martin Siessegger von der Stadtsparkasse D&uuml;sseldorf\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\"><strong>&bdquo;Already during the pilot phase, we were able to improve call handling by more than a third<\/strong>.<strong>&ldquo;<\/strong><\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Martin Siessegger<\/mark><\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Stadtsparkasse D&uuml;sseldorf<\/mark><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-93c2248f09f0\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-71d571a03d706ac3bcab7a5ae2.56244660 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-71d571a03d706ac3bcab7a5ae2.56244660\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-71d571a03d706ac3bcab7a5ae2.56244660\"> <img loading=\"lazy\" decoding=\"async\" width=\"15\" height=\"21\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-media-microphone-2.svg\" class=\"attachment-40x40 size-40x40\" alt=\"Icon blau media microphone\">Handover from Voice AI agent to human agents<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">Does the customer need to speak with a human agent, but the queue is longer than 60 seconds? SO Callback offers alternatives without any break in the customer experience.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-235854db988a6ac3bcab7b7e47.68030313 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-235854db988a6ac3bcab7b7e47.68030313\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-235854db988a6ac3bcab7b7e47.68030313\"> <img loading=\"lazy\" decoding=\"async\" width=\"22\" height=\"20\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-actions-calendar.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau kalendereintrag\">Alternatives to call abandonment<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<ul class=\"wp-block-list\">\n<li><strong>Scheduled callback: <\/strong>Callers book a callback at a precise time of their choosing. Available time slots automatically adjust to team size.<\/li>\n\n\n\n<li><strong>Virtual Wait \/ Courtesy Callback: <\/strong>Callers hang up and let the software wait for them. The callback happens at the next available time, based on team capacity.<\/li>\n\n\n\n<li><strong>Option to Wait:<\/strong> The voluntary choice to stay in the queue helps segment callers and reduces abandoned calls.<\/li>\n\n\n\n<li><strong>Online scheduling: <\/strong>Customers book an on-time callback directly via the website or app.<\/li>\n<\/ul>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-b6ffa219fdb26ac3bcab7dc666.67623072 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-b6ffa219fdb26ac3bcab7dc666.67623072\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-b6ffa219fdb26ac3bcab7dc666.67623072\"> <img loading=\"lazy\" decoding=\"async\" width=\"22\" height=\"23\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-contact-phone-time.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau Telefonh&ouml;rer und zeit\">Increase handled calls across the team<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">More handled calls with the same team? Or the same handling rate with fewer resources? Both are possible. Fewer abandoned and repeat calls reduce call volume by 10% and immediately increase the number of calls handled.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-93a21db8bffc6ac3bcab7fcfd0.00135751 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-93a21db8bffc6ac3bcab7fcfd0.00135751\" name=\"accordion\">\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-93a21db8bffc6ac3bcab7fcfd0.00135751\"> <img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"24\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/ic-users-time.svg\" class=\"attachment-40x40 size-40x40\" alt=\"icon blau nutzer mit uhr\">Create a cost advantage<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">The software reduces costs in the service center. Stadtwerke D&uuml;sseldorf achieves an 85% cost advantage with ServiceOcean. Sparkasse Bremen AG reports six-figure annual cost savings. The cost advantage is calculated individually for every business case.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Management, customers, and employees are impressed alike!<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/call-center-software-by-serviceocean\/inbound-calls\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about SO Callback<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download info material<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-3348d467e6af\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"extra-large\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-spacing-wide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>SERVICEOCEAN PORTAL<\/strong><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your KPIs at a glance<\/strong><\/h2>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Benefit from meaningful KPIs, automated data analysis, intelligent insights, and a new dashboard.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-btn--popup_button wp-block-paragraph\"><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/Svenja_Bookings@serviceocean.com\/bookings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Request a demo<\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border wp-block-paragraph\"><a href=\"https:\/\/www.serviceocean.com\/en\/downloads\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-8cac1df23ac1\" class=\"text_image_radius_bg round_green radius_down radius_right\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"267\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1.png 1252w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-800x427.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-1024x546.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/dashboard-en-1-768x410.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"alle-funktionen\" class=\"fl  px-frame-layout\" data-frame=\"imagecover\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" style=\"background:url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/group-935.jpg');\">\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\">Ai Agent<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">All features<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-b7d821c23597\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Dashboard &amp; Reporting<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Real-time overview of all KPIs and meaningful reports.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-afef493fc851\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Intent Recognition<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Privacy-compliant intent recognition.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-b33666cf0224\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">FAQ<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Answers to simple questions.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-40a90f714f29\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Real-time Synchronization<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">SO Agent &amp; SO Callback synchronize in real time, with no double-bookings.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-94d7a2b37131\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Routing<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Conversational routing.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/logo-text--><div id=\"logo_text-blockstudio-270c5caae1b3\" class=\"logo_text\">\n\t\t<div class=\"content_section\">\n\t<div>\n\n<h6 class=\"wp-block-heading\">Callback Offer<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Automatic integration of SO Callback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-805b3c765de3\" class=\"fl  px-frame-layout\" data-frame=\"bluebox\" data-layout=\"default\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">FAQ<\/mark><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Frequently asked questions<\/h3>\n\n\n<!--blockstudio\/blockstudio\/accordion--><div id=\"ce-accordion-blockstudio-f80675dedec3\" class=\"ce ce-accordion\">\n    <div class=\"ce-accordion-inner\">\n        <div>\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-3b39c9cb4eed6ac3bcab8b3ae9.08537168 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-3b39c9cb4eed6ac3bcab8b3ae9.08537168\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-3b39c9cb4eed6ac3bcab8b3ae9.08537168\"> Why did ServiceOcean develop SO Agent?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">We believe in human customer service. SO Agent is the perfect fallback for a smooth transition between AI and humans, by offering callbacks instead of long, frustrating hold times.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n\n<!--blockstudio\/blockstudio\/accordion-single--><div class=\"accordion-blockstudio-21e2fabcc26e6ac3bcab8b6b77.44358854 accordion\">\n    <input type=\"checkbox\" id=\"accordion-blockstudio-21e2fabcc26e6ac3bcab8b6b77.44358854\" name=\"accordion\" checked>\n    <label class=\"accordion-label\" for=\"accordion-blockstudio-21e2fabcc26e6ac3bcab8b6b77.44358854\"> How can 24\/7 service be guaranteed in the service center?<\/label>\n    <div class=\"accordion-content\">\n        <section>\n\n<p class=\"wp-block-paragraph\">SO Agent and SO Callback can run 365 days a year, around the clock, on request. No sick days, no vacations &mdash; just 100% relief. Whether it&#8217;s spontaneous absences, higher volume during crisis situations, or the Monday peak: SO Agent &amp; SO Callback always provide reliable relief.<\/p>\n\n<\/section>\n    <\/div>\n<\/div>\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-db058fe1bcc0\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"small\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">BECOME A SERVICE HERO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Contact Form<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Let&#8217;s talk.<\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-3-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-3-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><script>\nvar 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class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_37' id='gform_37' class='kontakt' action='\/en\/wp-json\/wp\/v2\/pages\/11308#gf_37' data-formid='37' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_37' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_37_32\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_32'><span class='gform-field-label__text'>Instagram<\/span><\/label><div class='ginput_container'><input name='input_32' id='input_37_32' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_37_32'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_37_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_16'><span class='gform-field-label__text'>Anrede<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_37_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Title*<\/option><option value='Mr.' >Mr.<\/option><option value='Mrs.' >Mrs.<\/option><option value='Diverse' >Diverse<\/option><\/select><\/div><\/div><div id=\"field_37_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_7'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_37_7' type='text' value='' class='large'    placeholder='First Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_8'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_37_8' type='text' value='' class='large'    placeholder='Last Name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_4'><span class='gform-field-label__text'>E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_37_4' type='email' value='' class='large'   placeholder='Business E-Mail*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_37_30\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Important: Please use your business email address.<\/div><div id=\"field_37_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_10'><span class='gform-field-label__text'>Phone Number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_10' id='input_37_10' type='tel' value='' class='large'  placeholder='Phone Number'  aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_37_24\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_24'><span class='gform-field-label__text'>Country<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_37_24' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Country*<\/option><option value='USA' >USA<\/option><option value='Deutschland' >Germany<\/option><option value='Schweiz' >Switzerland<\/option><option value='Niederlande' >Netherlands<\/option><option value='Sonstiges' >Other<\/option><\/select><\/div><\/div><div id=\"field_37_28\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_28'><span class='gform-field-label__text'>Company<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_28' id='input_37_28' type='text' value='' class='large'    placeholder='Company*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_29'><span class='gform-field-label__text'>Job title<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_29' id='input_37_29' type='text' value='' class='large'    placeholder='Job title'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_37_26\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_26'><span class='gform-field-label__text'>Comment<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div 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