{"id":10973,"date":"2026-04-28T11:40:11","date_gmt":"2026-04-28T09:40:11","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=10973"},"modified":"2026-05-06T08:44:03","modified_gmt":"2026-05-06T06:44:03","slug":"success-story-serviceocean-and-groupe-mutuel","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/success-story-serviceocean-and-groupe-mutuel\/","title":{"rendered":"Success Story | ServiceOcean and Groupe Mutuel"},"content":{"rendered":"\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/banner-two-col--><div id=\"banner-two-col-blockstudio-9576c473698e\" class=\"banner-two-col with_slider big_right_image\">\n        <div class=\"inner\">\n        <div class=\"text\">\n            <div class=\"text_inner\">\n                <div>\n\n<p class=\"is-style-subhead has-large-font-size wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>Success story<\/strong><\/mark><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">ServiceOcean and Groupe Mutuel<\/h1>\n\n\n\n<p class=\"has-text-align-left is-style-mediumtext wp-block-paragraph\">Groupe Mutuel achieved a significantly higher Net Promoter Score than the benchmark. Read the full success story.<br><\/p>\n\n\n\n<p class=\"is-style-btn wp-block-paragraph\"><a href=\"#download-formular\">Download now<\/a><\/p>\n\n<\/div>\n            <\/div>\n        <\/div>\n                    <div class=\"banner_image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1414\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1.png\" class=\"attachment-full size-full\" alt=\"Success Story | ServiceOcean and Groupe Mutuel\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1.png 2000w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-800x566.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-1024x724.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-768x543.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/04\/groupe-mutuel-1-1536x1086.png 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">            <\/div>\n            <\/div>\n\n\n        <!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n    \n\n\n                        <div class=\"floating-bg floating-bg-light\"><\/div>\n                <!--blockstudio\/blockstudio\/logoslider--><\/div>\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-1d4bcee4678c\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"small\">\n    <div class=\"inner\">\n        <div>\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Success Story<\/mark><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"download-formular\">Download now<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Find out how to optimize the cost of handling calls in customer service.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script>\nvar 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field_description_below hidden_label field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_22_8\"><span class=\"gform-field-label__text\">Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_text\"><input name=\"input_8\" id=\"input_22_8\" type=\"text\" value=\"\" class=\"large\" placeholder=\"Last Name*\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_22_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_22_4\"><span class=\"gform-field-label__text\">E-Mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_container_email\">\n                            <input name=\"input_4\" id=\"input_22_4\" type=\"email\" value=\"\" class=\"large\" placeholder=\"Business Email*\" aria-required=\"true\" aria-invalid=\"false\">\n                        <\/div><\/div><div id=\"field_22_10\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_22_10\"><span class=\"gform-field-label__text\">Phone Number<\/span><\/label><div class=\"ginput_container ginput_container_phone\"><input name=\"input_10\" id=\"input_22_10\" type=\"tel\" value=\"\" class=\"large\" placeholder=\"Phone Number\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_22_22\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\">Important: Please use your business email address.<\/div><div id=\"field_22_23\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><div class=\"ginput_container ginput_container_turnstile\"><div class=\"cf-turnstile\" id=\"cf-turnstile_22\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_22\" data-theme=\"auto\" data-size=\"\" data-sitekey=\"0x4AAAAAACLOBjHcygElznFd\"><\/div><\/div><\/div><div id=\"field_22_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\">Your privacy is important to us. The information you share helps us keep in touch with you about ServiceOcean&rsquo;s content, products, and services that might be relevant. You can choose to stop receiving these updates whenever you want. Our full policy is available here: <a href=\"https:\/\/www.serviceocean.com\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>\n\n<\/div><\/div><\/div>\n        <div class=\"gform-footer gform_footer top_label\"> <button type=\"submit\" id=\"gform_submit_button_22\" class=\"gform_button button\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\">Download now<\/button> \n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_submission_method\" data-js=\"gform_submission_method_22\" value=\"postback\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_theme\" data-js=\"gform_theme_22\" id=\"gform_theme_22\" value=\"gravity-theme\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_style_settings\" data-js=\"gform_style_settings_22\" id=\"gform_style_settings_22\" value='{\"inputPrimaryColor\":\"#204ce5\"}'>\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"is_submit_22\" value=\"1\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_submit\" value=\"22\">\n            \n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_currency\" data-currency=\"EUR\" value=\"ooEJ3ivXX2LosXLYcWhl4rqvk4apkS1bgVaBHBIu9lvwP8KPVU\/xn32oa\/aaWIZA7ukMCRL8Y89biA28i4zqo9LnuMa4FVuQ7paTfUqlPJy5stI=\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_unique_id\" value=\"\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"state_22\" value=\"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\">\n            <input type=\"hidden\" autocomplete=\"off\" class=\"gform_hidden\" name=\"gform_target_page_number_22\" id=\"gform_target_page_number_22\" value=\"0\">\n            <input type=\"hidden\" autocomplete=\"off\" class=\"gform_hidden\" name=\"gform_source_page_number_22\" id=\"gform_source_page_number_22\" value=\"1\">\n            <input type=\"hidden\" name=\"gform_field_values\" value=\"\">\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-5d4847a94584\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-reduced\" data-margin-before=\"default\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">SOFTWARE AS A SERVICE<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">ServiceOcean<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\">Since 2013, ServiceOcean has represented 100% of calls handled for inbound service centres. SO Callback use behavioral science and optimized IVR scripts to offer alternatives before callers abandon calls and call again. Callers can choose between scheduled call-backs, virtual queueing, or the option to wait in a traditional queue. In this way, the software (SaaS) reduces the cost of call handling by up to 85% while at the same time immediately boosting KPIs and markedly increasing customer and employee satisfaction.<\/p>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"has-text-align-center is-style-mediumtext has-color-main-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"text-decoration:underline\"><a href=\"https:\/\/www.serviceocean.com\/impressum\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Company details<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"has-text-align-center is-style-mediumtext has-color-main-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"text-decoration:underline\"><a href=\"https:\/\/www.serviceocean.com\/datenschutz\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data policy<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p><strong>So gelangst Du zu Deiner kostenlosen Case Study:<\/strong><\/p>\n<p>1. F\u00fclle das Formular aus und klicke auf\u00a0<strong>\u201e<\/strong>Jetzt herunterladen<strong>\u201c<\/strong>.<br \/>2. Schaue in Deine Mail und best\u00e4tige Deine E-Mail-Adresse.<br \/>3. Du bekommst von uns eine E-Mail mit dem Download-Link.<br \/>4. Besuche die Download-Seite und lade Dir die Case Study herunter.<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-landingpage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10973","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Success Story | ServiceOcean and Groupe Mutuel - ServiceOcean AG<\/title>\n<meta name=\"description\" content=\"Groupe Mutuel achieved a significantly higher Net Promoter Score than the benchmark. Read the full success story.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.serviceocean.com\/en\/success-story-serviceocean-and-groupe-mutuel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Success Story | ServiceOcean and Groupe Mutuel\" \/>\n<meta property=\"og:description\" content=\"Groupe Mutuel achieved a significantly higher Net Promoter Score than the benchmark. 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