{"id":10525,"date":"2026-02-05T15:43:12","date_gmt":"2026-02-05T14:43:12","guid":{"rendered":"https:\/\/www.serviceocean.com\/?page_id=10525"},"modified":"2026-02-19T15:47:03","modified_gmt":"2026-02-19T14:47:03","slug":"experience-so-callback","status":"publish","type":"page","link":"https:\/\/www.serviceocean.com\/en\/webinars\/experience-so-callback\/","title":{"rendered":"Webinar |\u00a0Experience SO Callback"},"content":{"rendered":"\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/banner-two-col--><div id=\"banner-two-col-blockstudio-057682b19c53\" class=\"banner-two-col bg_dark big_right_image\">\n        <div class=\"inner\">\n        <div class=\"text\">\n            <div class=\"text_inner\">\n                <div>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-secondary-color\">FOR CONTACT CENTER MANAGERS<\/mark><\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Experience SO Callback<br><\/h1>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><strong><strong>The smart way to 100 % handled calls. <\/strong><\/strong><br><strong><strong>The perfect add-on for every phone system, <\/strong><\/strong><br><strong><strong>voice- and chatbots.<\/strong><\/strong><\/p>\n\n\n\n<p class=\"is-style-largetext wp-block-paragraph\"><strong><strong>Webinar |&nbsp;March 11th | <strong>5:00 PM<\/strong> | Microsoft Teams<\/strong><\/strong><\/p>\n\n\n\n<p class=\"is-style-btn--green wp-block-paragraph\"><a href=\"#anmeldung-webinar\"><strong>Register now and increase your handled calls<\/strong><\/a><\/p>\n\n\n\n<p class=\"is-style-btn-border--white wp-block-paragraph\"><\/p>\n\n<\/div>\n            <\/div>\n        <\/div>\n                    <div class=\"banner_image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"904\" height=\"610\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/11\/blurred-dashboard-marketing-en.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/11\/blurred-dashboard-marketing-en.png 904w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/11\/blurred-dashboard-marketing-en-800x540.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/11\/blurred-dashboard-marketing-en-768x518.png 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\">            <\/div>\n            <\/div>\n\n\n            <script defer>\n            \/\/ Check if the screen width is greater than a certain breakpoint (e.g., 768px for desktop)\n            if (window.innerWidth >= 501) {\n                var script = document.createElement('script');\n                script.src = \"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner-two-col\/vivus\/vivus.min.js\";\n                script.onload = function() {\n                    \/\/ Now that Vivus is loaded, you can safely use it\n                    initVivus();\n                };\n                document.head.appendChild(script);\n            }\n        <\/script>\n\n        <!-- <script src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner-two-col\/vivus\/vivus.min.js\"><\/script> -->\n        <div class=\"boldWave\" id=\"bold_wave_banner-two-col-blockstudio-057682b19c53\"><\/div>\n        <div class=\"mediumWave\" id=\"medium_wave_banner-two-col-blockstudio-057682b19c53\"><\/div>\n        <div class=\"rasterWave\" id=\"raster_wave_banner-two-col-blockstudio-057682b19c53\"><img loading=\"eager\" fetchpriority=\"high\" src=\"https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner-two-col\/img\/raster_dark.svg\"><\/div>\n\n        <script>\n            function initVivus() {\n                                    if (window.innerWidth >= 501) {\n                        new Vivus('bold_wave_banner-two-col-blockstudio-057682b19c53', {\n                            type: 'sync',\n                            start: 'autostart',\n                            file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner-two-col\/img\/bold_dark_wave.svg',\n                            duration: 500,\n                            animTimingFunction: Vivus.EASE_IN_OUT\n                        }, function(myVivus) {\n                            myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                        });\n\n                        new Vivus('medium_wave_banner-two-col-blockstudio-057682b19c53', {\n                            type: 'sync',\n                            start: 'autostart',\n                            file: 'https:\/\/www.serviceocean.com\/wp-content\/themes\/hph-gmbh\/blockstudio\/banner-two-col\/img\/medium_dark_wave.svg',\n                            duration: 400,\n                            animTimingFunction: Vivus.EASE_IN_OUT\n                        }, function(myVivus) {\n                            myVivus.play(myVivus.getStatus() === 'end' ? -1 : 1);\n                        });\n                    }\n                            }\n        <\/script>\n        <!-- \/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tmyVivus.reset().play();\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\/\/ if (myVivus.getStatus() === 'end') {\n\t\t\t\t\t\t\/\/ \tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \tsetTimeout(function() {\n\t\t\t\t\t\t\/\/ \t\tmyVivus.play(-1);\n\t\t\t\t\t\t\/\/ \t\tobj.el.classList.add('finished');\n\t\t\t\t\t\t\/\/ \t}, 3000);\n\t\t\t\t\t\t\/\/ } -->\n\n    \n\n\n                        <div class=\"floating-bg floating-bg-dark\"><\/div>\n                <\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-8f3faade58ad\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">LIVE DEMO<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">Experience SO Callback<\/mark><\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Increase handled calls without hiring new staff. <\/strong><\/mark><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\"><strong>Create real connections.<\/strong><\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><!--blockstudio\/blockstudio\/text-image-radius-bg--><div id=\"text_image_radius_bg-blockstudio-a299358171ad\" class=\"text_image_radius_bg round_light_green radius_down\">\n\t<div class=\"inner_section  restricted_width\">\n\t\t\t\t\t<div class=\"image\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"286\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/07\/pia-anzeigen-blogbilder-etc.16-1.png\" class=\"attachment-500x500 size-500x500\" alt=\"\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/07\/pia-anzeigen-blogbilder-etc.16-1.png 1050w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/07\/pia-anzeigen-blogbilder-etc.16-1-800x457.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/07\/pia-anzeigen-blogbilder-etc.16-1-1024x585.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/07\/pia-anzeigen-blogbilder-etc.16-1-768x439.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\">\t\t\t<\/div>\n\t\t\t\t<div class=\"content_section\">\n\t\t\t<div>\n\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">Why should you use contact center software?<\/mark><\/strong><\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-blue-color\">Callers hang up after 60 seconds in the phone queue and typically call back five times. Metrics and costs suffer due to hang-ups and repeated calls.<\/mark><\/strong><\/p>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>ServiceOcean Callback Software<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rising cost pressure, ongoing staff shortages, and higher customer expectations are putting contact centers under immense strain. Join our webinar to explore today\u2019s biggest contact center challenges, current AI trends, and the KPIs that truly matter.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What you\u2019ll learn in this webinar<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>How scheduled callbacks increase handled calls by up to 38%<\/strong> \u2014 immediately and measurably<\/li>\n\n\n\n<li><strong>The real difference between AI-powered ServiceOcean callbacks and standard callback solutions<\/strong><\/li>\n\n\n\n<li><strong>A deep dive into a real customer success story<\/strong>: business case, proof of concept, and KPI results<\/li>\n\n\n\n<li><strong>How reducing abandonment in your phone queue improves both customer and employee satisfaction<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Proven in practice<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Following the presentation, we will answer all your questions in a live Q&amp;A session.<\/p>\n\n\n\n<p class=\"is-style-btn--green wp-block-paragraph\"><a href=\"#anmeldung-webinar\">Save your seat<\/a> <\/p>\n\n\n\n<p class=\"is-style-arrowlink--purple wp-block-paragraph\"><a href=\"#product-video\">Watch product video<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Speaker<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"492\" height=\"588\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/02\/max.jpg\" alt=\"\" class=\"wp-image-10744\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Max Spillmann<\/strong><br>Team Lead New Business Schweiz<br>ServiceOcean<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"492\" height=\"588\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2026\/02\/steyn.jpg\" alt=\"\" class=\"wp-image-10743\" style=\"object-fit:cover\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Steyn Elshout<\/strong><br>Berater<br>ServiceOcean<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout--><div id=\"px-frame-layout-blockstudio-aa188a28429f\" class=\"fl  px-frame-layout\" data-frame=\"imagecover\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" style=\"background:url('https:\/\/www.serviceocean.com\/wp-content\/uploads\/2024\/01\/group-935.jpg');\">\n    <div class=\"inner\">\n        <div>\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\">SO CALLBACK<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">What you can expect from our webinar<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-2-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-2-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-white-color\">What&rsquo;s on the agenda?<\/mark><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current challenges in contact centers<\/li>\n\n\n\n<li>Reducing call peaks and long waiting times<\/li>\n\n\n\n<li>Counteracting resource shortages<\/li>\n\n\n\n<li>Followed by a question and answer session (Q&amp;A)<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-mediumtext wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-white-color\">Who is this webinar for?<\/mark><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CEO&#8217;s<\/li>\n\n\n\n<li>Contact Center Managers<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-c04b6d4f535d\" class=\"fl  px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"extra-small\" >\n    <div class=\"inner\">\n        <div >\n\n<div class=\"wp-block-columns animatedParent animateOnce has-1-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns animatedParent animateOnce has-1-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"anmeldung-webinar\">Register for the webinar now<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">March 11th, 5:00 PM<\/mark><\/strong> <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-main-color\">| 30 minutes presentation | 15 minutes Q&amp;A |&nbsp;Microsoft Teams<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns animatedParent animateOnce has-3-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 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>Important: Please use your business email address.<\/div><div id=\"field_39_31\" class=\"gfield gfield--type-turnstile gfield--input-type-turnstile gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_turnstile'><div class=\"cf-turnstile\" id=\"cf-turnstile_39\" data-js-turnstile data-response-field-name=\"cf-turnstile-response_39\" data-theme=\"auto\" data-size=\"\" data-sitekey=\"0x4AAAAAACLOBjHcygElznFd\"><\/div><\/div><\/div><div id=\"field_39_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Your privacy is important to us. The information you share helps us keep in touch with you about ServiceOcean\u2019s content, products, and services that might be relevant. You can choose to stop receiving these updates whenever you want. Our full policy is available here: <a href=\"https:\/\/www.serviceocean.com\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>\n\n<\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_39' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Register now<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_39' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_39' id='gform_theme_39' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_39' id='gform_style_settings_39' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_39' value='1' \/>\n     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name='gform_source_page_number_39' id='gform_source_page_number_39' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><br><br><\/p>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-bf81a0767adc\" class=\"fl  px-frame-layout\" data-frame=\"bluebox\" data-layout=\"layout-full-super-reduced\" data-margin-before=\"medium\" data-margin-after=\"medium\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\"><strong>Video<\/strong><\/mark><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">This product video is 90 seconds. <br>Longer than your future phone queue.<\/h3>\n\n\n<!--blockstudio\/blockstudio\/videoplayeryoutube--><div id=\"product-video\" class=\"px-videoplayeryoutube \">\n\n            <div class=\"px-videoplayeryoutube-inner\">\n            <div class=\"frame\">\n                                    <picture>\n                        <source media=\"(max-width: 480px)\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35.png\">\n                        <source media=\"(max-width: 780px)\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35.png\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"362\" src=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35-1024x579.png\" class=\"attachment-large size-large\" alt=\"Thumbnail Erkl\u00e4rvideo Digitale Warteschleife von ServiceOcean\" srcset=\"https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35-1024x579.png 1024w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35-800x453.png 800w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35-768x434.png 768w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35-1536x869.png 1536w, https:\/\/www.serviceocean.com\/wp-content\/uploads\/2025\/08\/bildschirmfoto-2025-08-21-um-10.15.35.png 1874w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                    <\/picture>\n                    <!-- <span  tabindex=\"0\" class=\"play-button\"><\/span> -->\n                \n                <div class=\"overlay\">\n                    <div class=\"overlay-inner\">\n                        <h6>\n                                YouTube Video                <\/h6>\n                        By playing the video, you agree to our privacy policy. When you play the video, data will be transferred to the respective provider.                            <button class=\"btn\" data-src=\"https:\/\/www.youtube-nocookie.com\/embed\/k-ObS4MG-DI?rel=0\">Play Video<\/button>\n                    <\/div>\n                <\/div>\n                <iframe width=\"1300\" height=\"520\"  allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n            <\/div>\n        <\/div>\n        \n<div><\/div>\n\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<!--blockstudio\/blockstudio\/frame-layout-->\n<div id=\"px-frame-layout-blockstudio-b61f741ad2d3\" class=\"fl  px-frame-layout\" data-frame=\"greenbox\" data-layout=\"layout-full-medium-reduced\" data-margin-before=\"default\" data-margin-after=\"small\" >\n    <div class=\"inner\">\n        <div >\n\n<p class=\"has-text-align-center is-style-subhead wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-color-purple-color\">SOFTWARE AS A SERVICE<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">About ServiceOcean<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\"><strong>Since 2013, ServiceOcean has represented 100% handled calls for contact centers.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\">Our callback software combines AI and behavioral science. to offer smart alternatives before callers abandon their calls and redial. Callers can choose between scheduled callbacks, virtual queuing, or waiting in a traditional queue.<\/p>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\">In this way, the software (SaaS) reduces call handling costs by up to 85%\u2014while simultaneously improving KPIs and significantly increasing both customer and employee satisfaction.<\/p>\n\n\n\n<p class=\"has-text-align-center is-style-mediumtext wp-block-paragraph\">Made in Switzerland &amp; Germany. Official partner from Bucher+Suter.<\/p>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceOcean Callback Software Rising cost pressure, ongoing staff shortages, and higher customer expectations are putting contact centers under immense strain. Join our webinar to explore today\u2019s biggest contact center challenges, current AI trends, and the KPIs that truly matter. 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