At ServiceOcean, everyone is a service hero

The Team

Our mission: To transform “service deserts” into oceans

The ServiceOcean team is comprised of researchers, call centre experts, customer whisperers, communication geniuses, techies and IT specialists.

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Executive Board and Board of Directors

Thomas Addison

Co-Founder and Managing Director

I’m the point of contact for: company management and investors, employees and applicants

At the company, I’m: the Managing Director with a passion for product development

I’m secretly an expert on: horses, triathlon and table tennis

Dr. Alexander Schagen

Co-Founder and Evangelist

I’m the point of contact for: presentations, innovation and research

At the company, I’m: a walking advertisement and innovator

I’m secretly an expert on: motorcycles, Legos and documentaries

DR. MARCEL WALKER

MEMBER OF THE BOARD OF DIRECTORS

I’m the point of contact for: networking

At the company, I’m: a representative of the investors

I’m secretly an expert on: restaurants and politics

BERND SCHOPP

MEMBER OF THE BOARD OF DIRECTORS

I’m the point of contact for: strategy and go-to-market

At the company, I’m: an investor and member of the Board of Directors

I’m secretly an expert on: Sicily

Strategy

FREDERIKA WALTER

STRATEGY MANAGER

I’m the point of contact for: Strategy development and implementation, organizational development

At the company, I’m: link between the teams and north star communicator

I’m secretly an expert on: Bread baking

HOLGER HEINEN

Strategy Advisory Board

I’m the point of contact for: Strategy

At the company, I’m: for a healthy and efficient growth

I’m secretly an expert on: Driving a cabriolet and restoring a house

HR AND FINANCES

TERESA BRAUN

HEAD OF PEOPLE AND CULTURE, MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: developing new markets, partner management and human resources

At the company, I’m: a multitasker and all-rounder

I’m secretly an expert on: punctuation and entertaining children

SEBASTIAN FLICK

HR MANAGER

I’m the point of contact for: all employees and applicants

At the company, I’m: the HR Manager who is always available for a chat

I’m secretly an expert on: English panel shows and wines from the Rhine-Hesse region

Serviceheldin als Bild für ServiceOcean Teammitglied Esra

ESRA TAPAR

STUDENT TRAINEE IN HR

I’m the point of contact for: personnel concerns & applicants

At the company, I’m: always organized

I’m secretly an expert on: cooking & fitness

RALF MESCHKE

DATA PROTECTION OFFICER

I’m the point of contact for: data protection

At the company, I’m: solution-oriented, structured and extremely precise

I’m secretly an expert on: classic cars, tabletop football, the Philippines and the underwater world

VERENA STEINGANS

FINANCE AND ADMINISTRATION

I’m the point of contact for: the whole team

At the company, I’m: an all-rounder and a cheerful person with an open ear

I’m secretly an expert on: cats and karate

ALESSIA VALENTINI

OFFICE MANAGEMENT

I’m the point of contact for: Office related issues

At the company, I’m: a good observer and listener

I’m secretly an expert on: Meditation

Sales

RAPHAEL KRAUTH

HEAD OF SALES, MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: potential and existing customers

At the company, I’m: communicative

I’m secretly an expert on: water, food, and words like “actually” or “right”

PATRICK HEINICKE

ACCOUNT MANAGER

I’m the point of contact for: customers

At the company, I’m: lost without my coffee

I’m secretly an expert on: Netflix and the Marvel Universe

MAX SPILLMANN

ACCOUNT EXECUTIVE

I’m the point of contact for: potential and existing customers

At the company, I’m: always available

I’m secretly an expert on: alcoholized grape juice and crossword puzzle

GUIDO HARTEL

ACCOUNT EXECUTIVE

I’m the point of contact for: sales, stretgy & psychology

At the company, I’m: the allrounder

I’m secretly an expert on: global politics,fitness & gaming

DAVID SENGER

ACCOUNT MANAGER

I’m the point of contact for: customers

At the company, I’m: rarely, more in home office

I’m secretly an expert on: fitness & (un)useful knowledge

LUK GRÄTZ

SALES SUPPORT

I’m the point of contact for: research, evaluations and good vibes

At the company, I’m: the sunnyboy

I’m secretly an expert on: rubik’s cube, football and disney & gaming

LUCCA BREUER

STUDENT TRAINEE IN SALES

I’m the point of contact for: cold acquisitions and sales

At the company, I’m: a helping hand

I’m secretly an expert on: boxing, football and guitars

MIRNA PAUREVIC

STUDENT TRAINEE IN SALES

I’m the point of contact for: sales

At the company, I’m: present when there is no university

I’m secretly an expert on: shoes and languages

YANNIK BOHLMANN

STUDENT TRAINEE IN SALES

I’m the point of contact for: sales

At the company, I’m: enthusiastic and dedicated

I’m secretly an expert on: football and coffee

MARKETING

PIA UNKE

HEAD OF MARKETING

I’m the point of contact for: agencies, new ideas and creativity

At the company, I’m: always giving 100%

I’m secretly an expert on: influencer marketing on Instagram

CHRISTINA HADORN

ONLINE MARKETING MANAGER

I’m the point of contact for: digital marketing

At the company, I’m: a bridge-builder

I’m secretly an expert on: Vinyasa yoga and Argentinian Spanish

LDAVID REICHEL

MARKETING MANAGER

I’m the point of contact for: Marketing campaigns and optimizations

At the company, I’m: kind

I’m secretly an expert on: American Football & video games

LISA MARIE SCHÜTT

MARKETING MANAGER

I’m the point of contact for: employer branding

At the company, I’m: a captain at sea with certificates A, B, C and 6

I’m secretly an expert on: horses and everything worth seeing in Hamburg

CUSTOMER SUCCESS

THORSTEN NIESSEN

HEAD OF PROJECTS, HELP DESK AND IT, MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: project and product management

At the company, I’m: the volunteer firefighter

I’m secretly an expert on: IT, cars and corporate events

MONIKA PRIEM

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I’m: the one who’s always freezing

I’m secretly an expert on: travel planning and Indian cuisine

BASIL SCHNEIDER

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I: get excited about everything

I’m secretly an expert on: lean management, the NFL and indie games

SAMUEL ALEXANDRE

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I’m: the restaurant reviewer

I’m secretly an expert on: comics and films

PRODUCT MANAGEMENT

SANDRO RUCH

HEAD OF PRODUCT DEVELOPMENT AND INFRASTRUCTURE (CTO), MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: technology and solution platforms

At the company, I’m: sometimes also the barista who’s responsible for the coffee

I’m secretly an expert on: the history of jazz and swing music, and I’m also an amateur baker and a mushroom collector

CHRISTIAN STUDER

PRODUCT MANAGER

I’m the point of contact for: exciting and successful projects

At the company, I: have hopefully never made a bad impression on anyone

I’m secretly an expert on: secrets

FELIX RÜDLINGER

PRODUCT MANAGER

I’m the point of contact for: further development of the ServiceOcean platform

At the company, I’m: always excited about new things

I’m secretly an expert on: cheesecake, brownies and travel tips

DAVID WYSSEN

UX DESIGNER

I’m the point of contact for: product development

At the company, I: have an eye for product functionality, usability and aesthetics

I’m secretly an expert on: chilli pepper plants, the Valais Alps and Swiss design

BENJAMIN WOLF

VOIP EXPERT

I’m the point of contact for: career strategy

At the company, I: search for the lost SIP package

I’m secretly an expert on: travel

SOFTWARE DEVELOPMENT

RUBEN ALLENSPACH

SOFTWARE DEVELOPER

I’m the point of contact for: product development

At the company, I’m: the tallest

I’m secretly an expert on: the American TV series “The Office”

CHRIS GRÜNEWALD

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical matters

At the company, I’m: the kickboxer

I’m secretly an expert on: drones and Kundalini yoga

MAHMUT JOMAA

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical expertise

At the company, I’m: usually in the office

I’m secretly an expert on: powerlifting

PETER PICHLER

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical matters

At the company, I’m: rarely at the office because I prefer to work from home

I’m secretly an expert on: photography

ARZAN NEBIU

SOFTWARE DEVELOPER

I’m the point of contact for: mobile & web development

At the company, I’m: fixing bugs while making new ones

I’m secretly an expert on: I’m secretly Batman… but don’t tell anyone

RAMKUMAR MUTHYALU

DEVOPS ENGINEER

I’m the point of contact for: azure architecting and devops automation

At the company, I’m: an enthusiastic person

I’m secretly an expert on: gym, health and fitness

MANIKANTH DINDIGALA

FRONTEND DEVELOPER

I’m the point of contact for: Web Development

At the company, I’m: curious to inspect and adapt new things

I’m secretly an expert on: Travel, Netflix and exploring food

OLEKSANDRA KARAPTAN

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical aspects

At the company, I’m: a video game adept

I’m secretly an expert on: solving puzzles and cat cuddling

VINCENT CHAN

SOFTWARE QUALITY ENGINEER

I’m the point of contact for: testing the software

At the company, I’m: because of the coffee machine gladly there

I’m secretly an expert on: prepared food by strangers in St. Gallen

FEEL-GOOD MANAGEMENT

IDA OCEAN

FEEL-GOOD MANAGER

I’m the point of contact for: a great working environment

At the company, I’m: everyone’s favourite furry colleague

I’m secretly an expert on: liver sausage

Company Event 2022

Beirat und Investoren

FortyOne AG

FortyOne AG is a Swiss venture capital company headquartered in St. Gallen that invests in non-listed companies. In addition to investing financial resources in companies, FortyOne AG also provides added value through knowledge, experience and relationships.

Five2Grow-Gruppe

Five2Grow-Gruppe is a group of investors comprised of Tim Dührkoop, Roland Schönholzer, Bernd Schopp, Christian Stambach and Jürg Stuker. Some of the group members are the former owners of Namics AG. The group has a great deal of expertise in corporate development and management.

Startfeld

Stiftung Startfeld invests in economically promising companies and is part of the Startfeld ecosystem. As an incubator, Startfeld offers potential start-up founders and young companies consulting and coaching, relevant courses and events, as well as space and infrastructure.

MS Direct

MS Direct AG is a full-service outsourcing service provider headquartered in St. Gallen, Switzerland. The company develops tailored offers and operates its own call centre in Switzerland. MS Direct AG has worked together with ServiceOcean since day one.