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- Quick and easy integration
- No IT interface required
- Ready to use six weeks after kick-off
- Low effort for the customer
- Ongoing support from ServiceOcean consultants
- ISO 27001-certified German data centres
- VdS-certified information security
Ready to go in six weeks
Efficient software integration
ServiceOcean offers a complete solution comprised of software and consulting with no IT interface required. The web-based application requires no downloading or installation. The software is ready to use just six weeks after kick-off. Customers need just a few man-days for integration.
- Inbound calls: 4–5 man-days on average
- Online scheduling: 3–4 man-days on average
- Outbound calls: 2 man-days on average
100% of our customers have decided to extend their licenses after the pilot phase.
Data protection and security
The strictest security standards for companies during software integration
ServiceOcean is certified in accordance with VdS 10000, which means we offer the strictest security standards. Our German data centres are certified in accordance with ISO 27001.
At ServiceOcean, we offer our customers maximum data protection when using the software and in the ServiceOcean portal.
- In-house data protection officer
- Two-factor authentication
- HTTPS encryption
- Individual deletion concept
- Individual user and rights management
- Individual rules for passwords
- Regular penetration tests
- No customer data saved except for phone numbers
Your key to maximum availability
Become a service hero in seven steps
- Challenge analysis
- Individual business case
- Decision to work together
- Set-up and configuration
- Pilot phase including consulting
- Evaluation of results
- Decision to extend license including consulting
The uncomplicated software integration and fast reaction times are the main reasons why I only see opportunities for Stadtwerke Düsseldorf by using this software.
Mike Ilgen,
Stadtwerke Düsseldorf
Become a service hero
Contact our consultants
Let’s revolutionise customer service together.
