These customers already trust us:

  • Data-based KPI management
  • Individual business case
  • Continuous consulting and optimisation
  • Collaborative partnership
  • Expert knowledge from research
  • Creation of individual, resource-based scheduling offers
  • Regular KPI workshops
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At ServiceOcean, our customers are our partners

ServiceOcean consulting

From the initial conversation all the way to existing customer management, ServiceOcean works together with its customers at eye level. Let’s revolutionise customer service together!

In addition to its innovative and reliable software, ServiceOcean’s partnerships are backed by comprehensive consulting and a wealth of expert knowledge.

Our consultants guide you from the initial KPI analysis to scheduling and workforce planning all the way to integration, the go-live phase and beyond.

The software is optimised based on the customer’s individual needs and goals. Moreover, customers benefit from regular KPI workshops and continuous software optimisation – both in the pilot phase and after the customer extends their license.

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ServiceOcean Consulting

Become a service hero in three steps

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  • Analysis and goal definition
  • Analysis of call volumes, routing, KPIs and team structures
  • Data-based goal definition and calculation
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  • Regular KPI workshops
  • Two KPI workshops per year included in the license
  • Continuous software optimisation 

For true service heroes

Data-based KPI management

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Inbound calls

  • Call volume and goal setting
  • KPI improvement
  • Availability and service level
  • Team size and capacities
  • Business case and cost savings
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Outbound calls

  • Campaign and goal setting
  • KPI improvement
  • Hit rates and dialling attempts
  • Team size and capacities
  • Business case and revenue growth

In recent years, I have never had a partner like ServiceOcean – and I mean that in a good way. The comprehensive service and the software workflow are excellent. I am happy and thankful that we are currently using this system.

Markus Brügger,
Head of Multichannel Sales at Sparkasse Vest Recklinghausen

BECOME A SERVICE HERO

Contact our consultants

Let’s revolutionise customer service together.

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