These customers already trust us:

Logo des Unternehmens Zurich Insurance Group
Logo des Unternehmens Debeka
Logo des Unternehmens Sparkasse
Logo des Unternehmens OBI
Logo des Unternehmens CSS
Logo des Unternehmens eon
Logo Bank WIR
Logo des Unternehmens swisscom
Logo des Unternehmens Audi
Logo des Unternehmens Raiffeisen Schweiz
Logo des Unternehmens Thomann
Logo des Unternehmens Volkswagen
Logo des Unternehmens Mnet
Logo des Unternehmens SVO
Logo NetCologne
Logo des Unternehmens Coop
  • Data-based KPI management
  • Individual business case
  • Continuous consulting and optimisation
  • Collaborative partnership
  • Expert knowledge from research
  • Creation of individual, resource-based scheduling offers
  • Regular KPI workshops
Bild Kennzahlen-Präsentation

At ServiceOcean, our customers are our partners

ServiceOcean consulting

From the initial conversation all the way to existing customer management, ServiceOcean works together with its customers at eye level. Let’s revolutionise customer service together!

In addition to its innovative and reliable software, ServiceOcean’s partnerships are backed by comprehensive consulting and a wealth of expert knowledge.

Our consultants guide you from the initial KPI analysis to scheduling and workforce planning all the way to integration, the go-live phase and beyond.

The software is optimised based on the customer’s individual needs and goals. Moreover, customers benefit from regular KPI workshops and continuous software optimisation – both in the pilot phase and after the customer extends their license.

Book a demo

Request informational materials

ServiceOcean Consulting

Become a service hero in three steps

Icon Lupe

  • Analysis and goal definition
  • Analysis of call volumes, routing, KPIs and team structures
  • Data-based goal definition and calculation
Icon Zahnrad

Icon Kennzahlen

  • Regular KPI workshops
  • Two KPI workshops per year included in the license
  • Continuous software optimisation 

For true service heroes

Data-based KPI management

Grafik Inbound-Callcenter

Inbound calls

  • Call volume and goal setting
  • KPI improvement
  • Availability and service level
  • Team size and capacities
  • Business case and cost savings
Grafik Outbound-Telefonie. Mitarbeiter kontaktiert Kunden telefonisch.

Outbound calls

  • Campaign and goal setting
  • KPI improvement
  • Hit rates and dialling attempts
  • Team size and capacities
  • Business case and revenue growth

In recent years, I have never had a partner like ServiceOcean – and I mean that in a good way. The comprehensive service and the software workflow are excellent. I am happy and thankful that we are currently using this system.

Markus Brügger,
Head of Multichannel Sales at Sparkasse Vest Recklinghausen

Become a service hero

Contact our consultants

Let’s revolutionise customer service together.

Grafik Kontaktaufnahme