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- Data-based KPI management
- Individual business case
- Continuous consulting and optimisation
- Collaborative partnership
- Expert knowledge from research
- Creation of individual, resource-based scheduling offers
- Regular KPI workshops
At ServiceOcean, our customers are our partners
ServiceOcean consulting
From the initial conversation all the way to existing customer management, ServiceOcean works together with its customers at eye level. Let’s revolutionise customer service together!
In addition to its innovative and reliable software, ServiceOcean’s partnerships are backed by comprehensive consulting and a wealth of expert knowledge.
Our consultants guide you from the initial KPI analysis to scheduling and workforce planning all the way to integration, the go-live phase and beyond.
The software is optimised based on the customer’s individual needs and goals. Moreover, customers benefit from regular KPI workshops and continuous software optimisation – both in the pilot phase and after the customer extends their license.
ServiceOcean Consulting
Become a service hero in three steps
- Analysis and goal definition
- Analysis of call volumes, routing, KPIs and team structures
- Data-based goal definition and calculation
- Individual business case and integration
- Two separate offers for the pilot project and licensed service
- Efficient software integration
- Regular KPI workshops
- Two KPI workshops per year included in the license
- Continuous software optimisation
For true service heroes
Data-based KPI management
Inbound calls
- Call volume and goal setting
- KPI improvement
- Availability and service level
- Team size and capacities
- Business case and cost savings
Outbound calls
- Campaign and goal setting
- KPI improvement
- Hit rates and dialling attempts
- Team size and capacities
- Business case and revenue growth
In recent years, I have never had a partner like ServiceOcean – and I mean that in a good way. The comprehensive service and the software workflow are excellent. I am happy and thankful that we are currently using this system.
Markus Brügger,
Head of Multichannel Sales at Sparkasse Vest Recklinghausen
Become a service hero
Contact our consultants
Let’s revolutionise customer service together.
