Callback
Callback
Replacing cold calls with scheduling invitations
Software for outbound calling
With ServiceOcean, traditional outbound campaigns can finally reach their desired completion rates. Target customer availability is increased by 97% with measurably fewer dialling attempts.
How? Before the outbound call, the software sends the target customer an invitation via e-mail or SMS to schedule a call, including the time, date and topic. If needed, calls can be rescheduled or cancelled. At the scheduled time, the software connects an employee with the customer who is expecting the call and is interested in having a conversation. If a customer cannot be reached, the software automatically creates a reminder to follow-up. Customers who are no longer interested and cancel their scheduled calls are evaluated and can be contacted with traditional cold calling.
The result: Increased completion rates in outbound campaigns with 50% fewer dialling attempts.
Customers are available – sales teams are impressed!
Up to …
- Increased acceptance among end customers
- Higher completion rates
- More completed calls
- Targeted follow-ups
- Lower costs and time savings
Product features
- Continuous optimisation and consulting during the pilot phase and when the license is extended
- Scheduling invitations sent to customers via e-mail or SMS, including rescheduling and cancellation functions
- Customer satisfaction surveys via phone, e-mail or SMS
- Intelligent speech recognition in dialogues for callers and agents
- Randomised selection of available appointments prevents double-booking
- All languages available
Become a service hero
Contact our consultants
Let’s revolutionise customer service together.
