Product overviewFour innovative packages
We offer four packages for better availability and improved KPIs. Below we provide you with an overview of all four. Each of our packages is made up of a tailored set of software functions and offers service centres, sales teams and retail stores a comprehensive solution. ServiceOcean developed every aspect of its software in-house after many years of research. We are always adding new functions and algorithms, guaranteeing unbeatable added value for our clients.
INBOUND package
Our software increases the availability of inbound service centres by up to 30 per cent without additional employees. Queues are replaced by scheduled call-backs and virtual call waiting based on your current capacity.
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OUTBOUND package
Smart scheduling lets outbound campaigns tap into undiscovered potential. The software notifies customers before the call and gives them an opportunity to reschedule. Call centres achieve optimal hit rates.
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ONLINE package
This solution increases the availability of customer service and sales teams across all online platforms. The software provides front ends for websites, apps, third-party systems, intranet systems, video tools and retail stores.
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VOICE package
Customers can use Amazon Alexa to book call-backs from customer service and sales employees based on their capacity. The software replaces queues with an automated dialogue and guarantees excellent customer experiences.
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