Product overviewFour innovative packages

We offer four packages for better availability and improved KPIs. Below we provide you with an overview of all four. Each of our packages is made up of a tailored set of software functions and offers service centres, sales teams and retail stores a comprehensive solution. ServiceOcean developed every aspect of its software in-house after many years of research. We are always adding new functions and algorithms, guaranteeing unbeatable added value for our clients.

INBOUND package

Our software increases the availability of inbound service centres by up to 25 per cent without additional employees. Queues are replaced by scheduled call-backs and virtual call waiting based on your current capacity.
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OUTBOUND package

Smart scheduling lets outbound campaigns tap into undiscovered potential. The software notifies customers before the call and gives them an opportunity to reschedule. Call centres achieve optimal hit rates.
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ONLINE package

This solution increases the availability of customer service and sales teams across all online platforms. The software provides front ends for websites, apps, third-party systems, intranet systems, video tools and retail stores.
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VOICE package

Customers can use Amazon Alexa to book call-backs from customer service and sales employees based on their capacity. The software replaces queues with an automated dialogue and guarantees excellent customer experiences.
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Since 2013, ServiceOcean has represented a new level of availability in the digital age. Innovative software solutions improve KPIs for service centres, sales teams and retail stores. Intelligent scheduling manages queues for customer service hotlines, cold calling in sales, and wait times in offices and shops on the basis of pre-defined objectives. Companies benefit from top KPIs, greater cost effectiveness and happier customers and employees.

CONTACT

ServiceOcean AG
Waisenhausstrasse 15
CH – 9000 St.Gallen
+41 71 571 33 80

Info@ServiceOcean.com

ServiceOcean SalesDE GmbH
Im Mediapark 8
DE – 50670 Köln
+49 241 412 521 20