OUTBOUND packageEfficient availability on the first try
The OUTBOUND package makes it easier to reach customers using outbound calling. Call centres can switch from difficult cold calling campaigns to fully automated scheduled invitations, resulting in significantly higher hit rates. Target persons are informed in advance about the pending call and can reschedule as needed. This software innovation requires no IT interfaces and is ready to use in just a few days!
„It’s not that the big fish eat the smaller ones – it’s the fast that eat the slow. And ServiceOcean has the solution!“
Martin Limbeck – Germany’s most successful sales coach and speaker
New outbound campaigns
Traditional outbound campaigns that use cold calling are a problem, especially for valuable customer relationships. Call centres require multiple contact attempts, which in turn results in irritated customers.
ServiceOcean offers a comprehensive solution for outbound campaigns. The software schedules outgoing calls based on the size of your team and automatically sends invitations to target customers.
The software then automatically makes the outgoing call precisely at the scheduled time. Informed customers are much easier to reach and react more positively, resulting in higher turnover.
Targeted follow-ups
In sales and customer service, follow-up campaigns are a vital aspect of customer relations. Final conversations allow for further processing and guide customers to the final target.
Companies can achieve cost-effective, high-quality contact on the first try by sending out scheduling invitations before the first call. Customers are much easier to reach and start out the customer journey in a better mood.
Employees can use the software to send fully automated scheduling invitations to customers, or they can schedule a follow-up call directly during the first conversation. Available slots are shown based on team or employee capacity.
Social media innovation
Companies often generate new sales leads on social media channels such as Facebook, Check24, Instagram and LinkedIn. If potential customers are contacted in a structured, timely manner, companies are able to turn them into actual customers.
Potential customers click on ads and generate leads. The software pursues these leads and sends out scheduling invitations to the potential customers. The software then automatically connects an available employee with the potential customer at the agreed-upon time.
The sales department benefits from much greater efficiency. Potential customers are easier to reach. And, thanks to the automated cancellation function, sales team members can focus strictly on people who are genuinely interested in the product or service.
Management
Management will be pleased with the increase in quality and efficiency for outbound calling. Scheduled calls replace futile dial attempts and prepare the customer for the conversation.
Employees
Target customers are easy to reach with outbound calling. Employees can hold productive conversations with customers who are prepared and much more receptive.
Customers
The software informs customers automatically about the upcoming call, including the subject and time of the call. If necessary, customers can reschedule or cancel the call.
All-in-one solution
Call centres and sales teams receive a unique comprehensive solution comprised of a back end with numerous functions, web front ends, a dialer, messaging, and a dashboard.
Flexibility
The software offers unique flexibility and numerous functions. In general, the software can be tailored to individual requirements as standard, allowing for fast go-lives.
Multi-channel solution
Complementary modules expand the software to create an innovative multi-channel solution for inbound and outbound calling, online platforms, video consulting, Amazon Alexa, and retail stores.
Success
Numerous references and awards for best service centre innovation speak to the success of this innovative solution. Talk directly to our clients to find out how it could work for you!
Interfaces
Innovative processes offer full functionality without requiring an IT interface! Web services make it possible to connect our solution to your existing phone systems, resource scheduling systems, etc.
Reporting
The software includes a detailed reporting function that tracks all information from phone calls, as well as a dashboard that clearly displays the KPIs.