EBOOK
AI call center software for 100% handled calls
We use artificial intelligence and behavioral science to optimise costs and handled calls for phone-based customer service. Download our indepth ebook now.
ebook
Download now
Find out how you can improve accessibility and availability with the same number of employees.
“*” indicates required fields
SOFTWARE AS A SERVICE
ServiceOcean
Since 2013, ServiceOcean has represented 100% of calls handled for inbound service centres. Digital queues use behavioural science and optimised IVR scripts to offer alternatives before callers abandon calls and call again. Callers can choose between scheduled call-backs, virtual queueing, or the option to wait in a traditional queue. In this way, the software (SaaS) reduces the cost of call handling by up to 85% while at the same time immediately boosting KPIs and markedly increasing customer and employee satisfaction.