Our clientsReferences and use cases

At ServiceOcean, customer focus is at the heart of everything we do. Our software solutions combine our customer focus with mutual added value. And the ServiceOcean team puts the success of our clients first. Let’s revolutionise customer service together!

M-Net Logo
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Stadtwerke Düsseldorf Logo
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Axel Springer Logo
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Customer focus

Customer focus is all about creating mutual added value. This means that ServiceOcean generates added value not only for the end customer, but also for our clients – the companies that have implemented our solution.

Companies benefit from lower costs and greater efficiency thanks to better availability, while, at the same time, customers benefit from optimal service quality. For inbound calling, this means availability with zero queueing. For outbound calling, ServiceOcean eliminates the need for difficult cold calls.

A new level of availability for customer service and sales teams allows for optimal customer focus and guarantees fast, measurable results.

Awards

Our software solutions have been named Service Center Innovation of the Year many times over. The key factors were the quantifiable advantages for companies and our innovative implementation without IT interfaces.

In 2016, ServiceOcean received the Service Center Innovation of the Year award from CallNet, the Swiss Contact Center Association.

One year later, the Call Center Association of Germany (CCV) presented ServiceOcean with the prestigious Quality Award for the best service centre innovation of the year.

And one year after that, our client, Raiffeisen Bank Switzerland, was named one of the top three finalists for Best Service Center Innovation by the Swiss Contact Center Association.

Interviews

ServiceOcean regularly invites fascinating individuals from the industry to discuss customer service and sales with Pia Unke, Marketing Manager at ServiceOcean.

InIn these discussions, they cover topics such as the keys to success for customer service and sales departments, digitalisation, and the unique perspective of the interview subject.

We look forward to more interesting discussions with our clients, partners and industry experts in future.

Since 2013, ServiceOcean has represented a new level of availability in the digital age. Innovative software solutions improve KPIs for service centres, sales teams and retail stores. Intelligent scheduling manages queues for customer service hotlines, cold calling in sales, and wait times in offices and shops on the basis of pre-defined objectives. Companies benefit from top KPIs, greater cost effectiveness and happier customers and employees.

CONTACT

ServiceOcean AG
Waisenhausstrasse 15
CH – 9000 St.Gallen
+41 71 571 33 80

Info@ServiceOcean.com

ServiceOcean SalesDE GmbH
Im Mediapark 8
DE – 50670 Köln
+49 241 412 521 20