At ServiceOcean, everyone is a service hero

The Team

Our mission: To transform “service deserts” into oceans

The ServiceOcean team is comprised of researchers, call centre experts, customer whisperers, communication geniuses, techies and IT specialists.

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Executive Board and Board of Directors

Thomas Addison

Co-Founder and Managing Director

I’m the point of contact for: company management and investors, employees and applicants

At the company, I’m: the Managing Director with a passion for product development

I’m secretly an expert on: horses, triathlon and table tennis

Dr. Alexander Schagen

Co-Founder and Evangelist

I’m the point of contact for: presentations, innovation and research

At the company, I’m: a walking advertisement and innovator

I’m secretly an expert on: motorcycles, Legos and documentaries

DR. MARCEL WALKER

MEMBER OF THE BOARD OF DIRECTORS

I’m the point of contact for: networking

At the company, I’m: a representative of the investors

I’m secretly an expert on: restaurants and politics

DR. BERND SCHOPP

MEMBER OF THE BOARD OF DIRECTORS

I’m the point of contact for: strategy and go-to-market

At the company, I’m: an investor and member of the Board of Directors

I’m secretly an expert on: Sicily

Strategy

FREDERIKA WALTER

STRATEGY MANAGER

I’m the point of contact for: Strategy development and implementation, organizational development

At the company, I’m: link between the teams and north star communicator

I’m secretly an expert on: Bread baking

HOLGER HEINEN

Strategy Advisory Board

I’m the point of contact for: Strategy

At the company, I’m: for a healthy and efficient growth

I’m secretly an expert on: Driving a cabriolet and restoring a house

HR AND FINANCES

TERESA BRAUN

HEAD OF PEOPLE AND CULTURE, MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: developing new markets, partner management and human resources

At the company, I’m: a multitasker and all-rounder

I’m secretly an expert on: punctuation and entertaining children

SEBASTIAN FLICK

HR MANAGER

I’m the point of contact for: all employees and applicants

At the company, I’m: the HR Manager who is always available for a chat

I’m secretly an expert on: English panel shows and wines from the Rhine-Hesse region

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ESRA TAPAR

STUDENT TRAINEE IN HR

I’m the point of contact for: personnel concerns & applicants

At the company, I’m: always organized

I’m secretly an expert on: cooking & fitness

ESTHER REICH

FINANCE AND HR

I’m the point of contact for: Finance and HR

At the company, I’m: always the first in the office in St. Gallen

I’m secretly an expert on: cWine, culinary delights and the sea; travel and mountain sports

VERENA STEINGANS

FINANCE AND ADMINISTRATION

I’m the point of contact for: the whole team

At the company, I’m: an all-rounder and a cheerful person with an open ear

I’m secretly an expert on: cats and karate

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DR. FRANZISKA PERTEK

DATA PROTECTION OFFICER AND LAWYER

I’m the point of contact for: data protection and contracts

At the company, I’m: responsible for making sure we don’t get into needless trouble

I’m secretly an expert on: Alpine herbal teas, cold mountain lakes and beautifully laid tables

Sales

RAPHAEL KRAUTH

HEAD OF SALES, MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: potential and existing customers

At the company, I’m: communicative

I’m secretly an expert on: water, food, and words like “actually” or “right”

PATRICK HEINICKE

ACCOUNT MANAGER

I’m the point of contact for: customers

At the company, I’m: lost without my coffee

I’m secretly an expert on: Netflix and the Marvel Universe

MAX SPILLMANN

ACCOUNT EXECUTIVE

I’m the point of contact for: potential and existing customers

At the company, I’m: always available

I’m secretly an expert on: alcoholized grape juice and crossword puzzle

GUIDO HARTEL

ACCOUNT EXECUTIVE

I’m the point of contact for: sales, stretgy & psychology

At the company, I’m: the allrounder

I’m secretly an expert on: global politics,fitness & gaming

DAVID SENGER

ACCOUNT MANAGER

I’m the point of contact for: customers

At the company, I’m: rarely, more in home office

I’m secretly an expert on: fitness & (un)useful knowledge

BOBBIE LEE CRESWELL

ACCOUNT MANAGER

I’m the point of contact for: existing customers & Account management

At the company, I’m: the allrounder

I’m secretly an expert on: Travel deals/planning and (live) concerts

SVEN SESTER

ACCOUNT EXECUTIVE

I’m the point of contact for: potential and existing customers

At the company, I’m: a friend of pragmatic solutions

I’m secretly an expert on: Photography, texts and jokes

CATIA BRUNNENMEISTER

ACCOUNT EXECUTIVE

I’m the point of contact for: potential and existing customers

At the company, I’m: the fresh air enthusiast

I’m secretly an expert on: Mountain sports

DARIA HOF

ACCOUNT EXECUTIVE

I’m the point of contact for: Consulting around the software and customers

At the company, I’m: the extroverted multicultural

I’m secretly an expert on: medical issues and healing processes, digitalization in healthcare, languages

NILS KNÖFLER

ACCOUNT EXECUTIVE

I’m the point of contact for: Prospective and new customers

At the company, I’m: always ready for fun

I’m secretly an expert on: Skids- Inline sports with body contact & the human’s best friend

YANNICK CALLEGARI

SALES DEVELOPMENT REPRESENTATIVE

I’m the point of contact for: Acquisition and sales

At the company, I’m: happy and motivated

I’m secretly an expert on: Dadjokes, any sport with ball except boxing

YASMIN RAOUFI

SALES DEVELOPMENT REPRESENTATIVE

I’m the point of contact for: Acquisition and sales

At the company, I’m: without herbal tea lost

I’m secretly an expert on: Game of Thrones Theories

LUK GRÄTZ

SALES SUPPORT

I’m the point of contact for: research, evaluations and good vibes

At the company, I’m: the sunnyboy

I’m secretly an expert on: rubik’s cube, football and disney & gaming

MIRNA PAUREVIC

STUDENT TRAINEE IN SALES

I’m the point of contact for: sales

At the company, I’m: present when there is no university

I’m secretly an expert on: shoes and languages

YANNIK BOHLMANN

STUDENT TRAINEE IN SALES

I’m the point of contact for: sales

At the company, I’m: enthusiastic and dedicated

I’m secretly an expert on: football and coffee

MERT YÜCELEN

STUDENT TRAINEE IN SALES

I’m the point of contact for: Salesforce

At the company, I’m: motivated

I’m secretly an expert on: Philosophical talks

MARKETING

PIA UNKE

HEAD OF MARKETING

I’m the point of contact for: agencies, new ideas and creativity

At the company, I’m: always giving 100%

I’m secretly an expert on: influencer marketing on Instagram

CHRISTINA HADORN

ONLINE MARKETING MANAGER

I’m the point of contact for: digital marketing

At the company, I’m: a bridge-builder

I’m secretly an expert on: Vinyasa yoga and Argentinian Spanish

LDAVID REICHEL

MARKETING MANAGER

I’m the point of contact for: Marketing campaigns and optimizations

At the company, I’m: kind

I’m secretly an expert on: American Football & video games

LISA MARIE SCHÜTT

MARKETING MANAGER

I’m the point of contact for: employer branding

At the company, I’m: a captain at sea with certificates A, B, C and 6

I’m secretly an expert on: horses and everything worth seeing in Hamburg

LUCCA BREUER

STUDENT TRAINEE IN MARKETING

I’m the point of contact for: Social Media and campaigns

At the company, I’m: a helping hand

I’m secretly an expert on: boxing, football and guitars

CUSTOMER SUCCESS

THORSTEN NIESSEN

HEAD OF PROJECTS, HELP DESK AND IT, MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: project and product management

At the company, I’m: the volunteer firefighter

I’m secretly an expert on: IT, cars and corporate events

MONIKA PRIEM

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I’m: the one who’s always freezing

I’m secretly an expert on: travel planning and Indian cuisine

BASIL SCHNEIDER

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I: get excited about everything

I’m secretly an expert on: lean management, the NFL and indie games

SAMUEL ALEXANDRE

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I’m: the restaurant reviewer

I’m secretly an expert on: comics and films

LUCA LEANZA

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I’m: the weatherman

I’m secretly an expert on: Politics, karate and electronic music

JESSICA BERRESHEIM

SOFTWARE IMPLEMENTATION CONSULTANT

I’m the point of contact for: customers

At the company, I’m: optimist and advisor

I’m secretly an expert on: Latin American dances (Salsa, Bachata) and organizer for international social events.

YVAN KESLER

CUSTOMER SUCCESS MANAGER

I’m the point of contact for: our customers

At the company, I’m: not to be brought out of the peace

I’m secretly an expert on: NBA basketball and watches

PRODUCT MANAGEMENT

SANDRO RUCH

HEAD OF PRODUCT DEVELOPMENT AND INFRASTRUCTURE (CTO), MEMBER OF THE EXECUTIVE BOARD

I’m the point of contact for: technology and solution platforms

At the company, I’m: sometimes also the barista who’s responsible for the coffee

I’m secretly an expert on: the history of jazz and swing music, and I’m also an amateur baker and a mushroom collector

CHRISTIAN STUDER

PRODUCT MANAGER

I’m the point of contact for: exciting and successful projects

At the company, I: have hopefully never made a bad impression on anyone

I’m secretly an expert on: secrets

FELIX RÜDLINGER

PRODUCT MANAGER

I’m the point of contact for: further development of the ServiceOcean platform

At the company, I’m: always excited about new things

I’m secretly an expert on: cheesecake, brownies and travel tips

DAVID WYSSEN

UX DESIGNER

I’m the point of contact for: product development

At the company, I: have an eye for product functionality, usability and aesthetics

I’m secretly an expert on: chilli pepper plants, the Valais Alps and Swiss design

DUMITRU-CIPRIAN BOICIUC

UX/UI DESIGNER

I’m the point of contact for: all about Design & Human-Computer Interaction

At the company, I: ready to build, improve, and validate new ideas

I’m secretly an expert on: Sneakers, AI and Border Collie training

BENJAMIN WOLF

VOIP EXPERT

I’m the point of contact for: career strategy

At the company, I: search for the lost SIP package

I’m secretly an expert on: travel

SOFTWARE DEVELOPMENT

RUBEN ALLENSPACH

SOFTWARE DEVELOPER

I’m the point of contact for: product development

At the company, I’m: the tallest

I’m secretly an expert on: the American TV series “The Office”

CHRIS GRÜNEWALD

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical matters

At the company, I’m: the kickboxer

I’m secretly an expert on: drones and Kundalini yoga

MAHMUT JOMAA

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical expertise

At the company, I’m: usually in the office

I’m secretly an expert on: powerlifting

PETER PICHLER

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical matters

At the company, I’m: rarely at the office because I prefer to work from home

I’m secretly an expert on: photography

ARZAN NEBIU

SOFTWARE DEVELOPER

I’m the point of contact for: mobile & web development

At the company, I’m: fixing bugs while making new ones

I’m secretly an expert on: I’m secretly Batman… but don’t tell anyone

MANIKANTH DINDIGALA

FRONTEND DEVELOPER

I’m the point of contact for: Web Development

At the company, I’m: curious to inspect and adapt new things

I’m secretly an expert on: Travel, Netflix and exploring food

OLEKSANDRA KARAPTAN

SOFTWARE DEVELOPER

I’m the point of contact for: product development and technical aspects

At the company, I’m: a video game adept

I’m secretly an expert on: solving puzzles and cat cuddling

VINCENT CHAN

SOFTWARE DEVELOPER

I’m the point of contact for: Product development and technical issues

At the company, I’m: because of the coffee machine gladly there

I’m secretly an expert on: prepared food by strangers in St. Gallen

FEEL-GOOD MANAGEMENT

IDA OCEAN

FEEL-GOOD MANAGER

I’m the point of contact for: a great working environment

At the company, I’m: everyone’s favourite furry colleague

I’m secretly an expert on: liver sausage

Company Event 2022

Advisory Board and investors

FortyOne AG

FortyOne AG is a Swiss venture capital company headquartered in St. Gallen that invests in non-listed companies. In addition to investing financial resources in companies, FortyOne AG also provides added value through knowledge, experience and relationships.

Five2Grow-Gruppe

Five2Grow-Gruppe is a group of investors comprised of Tim Dührkoop, Roland Schönholzer, Bernd Schopp, Christian Stambach and Jürg Stuker. Some of the group members are the former owners of Namics AG. The group has a great deal of expertise in corporate development and management.

Startfeld

Stiftung Startfeld invests in economically promising companies and is part of the Startfeld ecosystem. As an incubator, Startfeld offers potential start-up founders and young companies consulting and coaching, relevant courses and events, as well as space and infrastructure.

MS Direct

MS Direct AG is a full-service outsourcing service provider headquartered in St. Gallen, Switzerland. The company develops tailored offers and operates its own call centre in Switzerland. MS Direct AG has worked together with ServiceOcean since day one.