FOR CONTACT CENTER MANAGERS
Experience SO Callback
The smart way to 100 % handled calls.
The perfect add-on for every phone system,
voice- and chatbots.
Webinar | March 11th | 5:00 PM | Microsoft Teams
LIVE DEMO
Experience SO Callback
Increase handled calls without hiring new staff.
Create real connections.
Why should you use contact center software?
Callers hang up after 60 seconds in the phone queue and typically call back five times. Metrics and costs suffer due to hang-ups and repeated calls.
ServiceOcean Callback Software
Rising cost pressure, ongoing staff shortages, and higher customer expectations are putting contact centers under immense strain. Join our webinar to explore today’s biggest contact center challenges, current AI trends, and the KPIs that truly matter.
What you’ll learn in this webinar
- How scheduled callbacks increase handled calls by up to 38% — immediately and measurably
- The real difference between AI-powered ServiceOcean callbacks and standard callback solutions
- A deep dive into a real customer success story: business case, proof of concept, and KPI results
- How reducing abandonment in your phone queue improves both customer and employee satisfaction
Proven in practice
Following the presentation, we will answer all your questions in a live Q&A session.
Speaker
Max Spillmann
Team Lead New Business Schweiz
ServiceOcean
Steyn Elshout
Berater
ServiceOcean
SO CALLBACK
What you can expect from our webinar
What’s on the agenda?
- Current challenges in contact centers
- Reducing call peaks and long waiting times
- Counteracting resource shortages
- Followed by a question and answer session (Q&A)
Who is this webinar for?
- CEO’s
- Contact Center Managers
Register for the webinar now
March 11th, 5:00 PM | 30 minutes presentation | 15 minutes Q&A | Microsoft Teams
Video
This product video is 90 seconds.
Longer than your future phone queue.
SOFTWARE AS A SERVICE
About ServiceOcean
Since 2013, ServiceOcean has represented 100% handled calls for contact centers.
Our callback software combines AI and behavioral science. to offer smart alternatives before callers abandon their calls and redial. Callers can choose between scheduled callbacks, virtual queuing, or waiting in a traditional queue.
In this way, the software (SaaS) reduces call handling costs by up to 85%—while simultaneously improving KPIs and significantly increasing both customer and employee satisfaction.
Made in Switzerland & Germany. Official partner from Bucher+Suter.